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Finning

Service Operations Manager

Fort McMurray, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Finning is looking for two Service Operations Managers.

Are you a people-focused leader who thrives in a fast-paced service environment? If this sounds like you, keep reading!

As a Service Operations Manager at Finning, you will lead a team responsible for delivering exceptional equipment maintenance and repair services while ensuring safe, efficient, and profitable operations. Supporting a large mining-focused service shop, you will provide leadership to frontline leaders and employees, balancing operational excellence with employee engagement, coaching, conflict resolution, and strategic workforce planning. This role is ideal for an experienced operations leader who can foster a culture of accountability, safety, and continuous improvement while maximizing customer equipment availability and business performance.

Job Description:

What You'll Do:

Lead and develop a team of supervisors and frontline employees by providing coaching, mentorship, performance feedback, and support for employee growth and engagement.
Drive a strong safety culture by ensuring compliance with safety standards, policies, and procedures, while proactively addressing risks and concerns.
Oversee daily service operations, including workload planning, resource allocation, scheduling, and work order management to meet customer commitments.
Partner with frontline leaders to create an environment of trust, accountability, collaboration, and psychological safety.
Identify and implement opportunities to improve operational performance, customer service, productivity, and equipment availability.
Manage service operations, assets, and branch resources to achieve financial, operational, and customer satisfaction objectives.
Monitor and report on business performance, ensuring effective management of service work in progress, budgets, facilities, and operational priorities.

What You'll Bring:

Post-secondary education, trade certification, or equivalent combination of operational leadership experience and industry knowledge.
Leadership experience managing teams within a service, mechanical, maintenance, manufacturing, industrial, automotive dealership, mining, or related operational environment.
Proven ability to coach, mentor, and influence leaders and employees while effectively navigating performance management, employee relations, and workplace conflict.
Strong understanding of service operations, including workload planning, resource allocation, work order management, and customer service delivery.
Demonstrated success leading teams in a fast-paced environment while driving employee engagement, accountability, safety, and operational performance.
Experience managing business performance, budgets, productivity, service work in progress, and financial results.
Excellent communication, relationship-building, and stakeholder management skills with the ability to collaborate across multiple levels of the organization.

What Does Finning Offer?

Comprehensive pension program with employer contributions
Employee Share Purchase Plan with company matching
Employer paid extended health, dental, and medical benefits available from day 1
This role is eligible for Finning’s Short Term Incentive Program
Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

Lead and develop a team of supervisors and frontline employees to ensure safe, efficient, and profitable equipment maintenance and repair services. Manage daily service operations, including resource allocation, budget oversight, and the implementation of continuous improvement initiatives to meet customer commitments.

Requirements

Requires post-secondary education or trade certification combined with significant operational leadership experience in industrial or service environments. Must demonstrate a strong ability to coach teams, manage financial performance, and foster a culture of safety and accountability.

Skills

Operational leadership
Team management
Safety culture
Workload planning
Resource allocation
Work order management
Coaching
Mentorship
Performance management
Conflict resolution
Budget management
Strategic workforce planning
Customer service
Continuous improvement
Stakeholder management
Financial analysis

Benefits

Comprehensive pension program
Employee share purchase plan
Extended health benefits
Dental benefits
Medical benefits
Short term incentive program

Visa sponsorship

Not detected in the job text

Keywords

Service Operations
Mining
Equipment Maintenance
Safety Standards
Work Order Management
Operational Excellence
Performance Feedback
Budgeting
Asset Management
Employee Engagement
Accountability
Industrial
Mechanical
Manufacturing
Automotive
Leadership
Stakeholder Management
Financial Results
Productivity
Workforce Planning

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