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Added 29 mins ago
Associate Planner, Outlet
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Contract
Executes planning, reporting, analysis/decision support with direction of an outlet planner
Added 29 mins ago
Capacity Planner
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Oakville, ON
Full-time
Collins aerospace is looking for a Capacity Planner to work at Oakville site - Oakville - Canada - ON.
Added 42 mins ago
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À titre de Planificateur(trice) de la demande (Demand Planner) chez Made by Gather, vous jouerez un rôle essentiel dans l’amélioration de la précision des prévisions et la planification des…
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Field Service planner
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At Finning, we don't just repair equipment, we help our customers maximize uptime and productivity. As a Field Service Planner, you'll be the central point of contact between customers,…
Added 6 hours ago
Capacity Planner
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Collins aerospace is looking for a Capacity Planner to work at Oakville site - Oakville - Canada - ON.
Added 6 hours ago
Service Planner - Field
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Fort McMurray, AB
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Finning, the world's largest Caterpillar dealer, is looking for a Service Planner to join our Fort McMurray team.
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Finning

Service Planner - Field

Fort McMurray, AB, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5+ years of experience in equipment service, maintenance, parts, warranty, repair planning, or a related field.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, AB
Schedule: 7x7 Rotation | In Office
Company: Finning Canada

Build Relationships. Plan Critical Repairs. Keep Customer Operations Moving.

Finning, the world's largest Caterpillar dealer, is looking for a Service Planner to join our Fort McMurray team.

In this role, you'll be the key connection between our customers and service operations team, helping plan, coordinate, and manage equipment repairs and rebuild projects from start to finish. You'll work closely with customers, technicians, supervisors, and support teams to ensure repairs are accurately scoped, properly scheduled, and completed on time and within budget.

If you enjoy solving problems, managing multiple priorities, building strong customer relationships, and working in a fast-paced industrial environment, we'd love to hear from you.

Job Description:

Customer Management & Service Planning

Serve as the primary contact for customers throughout the repair and rebuild process.
Gather information and assess service requirements to develop accurate repair scopes.
Create detailed estimates and quotes for equipment repairs and maintenance.
Provide recommendations and solutions for customer service requests.
Communicate timelines, progress updates, and repair status throughout the project.
Manage scope changes, schedules, budgets, and customer expectations.
Support warranty-related repairs and service inquiries.

Project Coordination

Develop work plans, resource requirements, and repair schedules.
Coordinate with shop supervisors, technicians, and support teams to ensure work is completed efficiently.
Participate in planning and scheduling meetings to keep projects on track.
Monitor repair progress and proactively resolve issues that may impact completion dates.
Identify lessons learned and opportunities for continuous improvement following project completion.

Collaboration & Communication

Act as the voice of the customer within the service organization.
Partner with Product Support, Equipment Sales, Service Operations, Parts, and Administrative teams.
Coordinate with stakeholders across the Finning network to ensure equipment and components move efficiently through the repair process.
Maintain strong communication with both internal and external stakeholders to deliver an exceptional customer experience.

What We're Looking For

Qualifications

5+ years of experience in equipment service, maintenance, parts, warranty, repair planning, or a related field.
Previous experience working with Caterpillar equipment, heavy equipment, engines, or industrial machinery.
Strong mechanical aptitude and understanding of repair processes.
Experience developing estimates, quotes, and service plans.
Proven ability to manage multiple projects and priorities simultaneously.
Strong customer service and relationship-building skills.

Skills

Excellent communication and stakeholder management abilities.
Strong problem-solving and analytical skills.
Sound business and financial acumen.
Effective time management and organizational skills.
Ability to work collaboratively in a team environment.
Proficiency with Microsoft Office and business systems.

Assets

Blue Seal Certification.
Project Management Professional (PMP) or formal project management training.
Experience with warranty administration or repair costing.
Knowledge of Caterpillar products and equipment.

Why Join Finning?

At Finning, you'll be part of a team that supports some of the largest equipment fleets in Canada. We offer opportunities to build your career, work alongside industry experts, and make a direct impact on customer success.

You'll join a culture focused on safety, collaboration, continuous improvement, and delivering exceptional service every day.

Ready to help customers keep their operations running? Apply today and join the Finning team in Fort McMurray.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

Serve as the primary customer contact for equipment repairs and rebuilds, developing scopes, estimates, schedules, and updates while managing changes, budgets, and expectations. Coordinate technicians, supervisors, support teams, and other stakeholders to keep repair projects on track and resolve issues that could affect completion.

Requirements

Requires at least five years of experience in equipment service, maintenance, parts, warranty, repair planning, or a related field, along with experience involving heavy equipment or industrial machinery. Candidates should have mechanical aptitude, experience preparing estimates and service plans, strong customer and project coordination skills, and proficiency with Microsoft Office and business systems.

Skills

Service Planning
Repair Scoping
Estimates And Quotes
Project Coordination
Scheduling
Budget Management
Mechanical Aptitude
Problem-Solving
Stakeholder Communication
Warranty Administration
Repair Costing
Time Management
Microsoft Office
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Caterpillar Equipment
Heavy Equipment
Industrial Machinery
Equipment Repairs
Rebuild Projects
Repair Planning
Service Planning
Repair Scopes
Estimates
Quotes
Warranty Administration
Repair Costing
Project Coordination
Work Plans
Resource Requirements
Repair Schedules
Budget Management
Microsoft Office
Business Systems
Blue Seal Certification
Project Management Professional
Continuous Improvement
Customer Service
Stakeholder Management

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