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Added 11 mins ago
Building Maintenance Coordinator
I M P Group International Inc.
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The Building Maintenance Coordinator is responsible for ensuring the safe, reliable, and continuous operation of all building systems and critical paint shop infrastructure supporting…
Added 11 mins ago
Coordinator
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Indigenous Coordinator - HSC Adult Emergency Department Community Hub
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- Full-time
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Service Response Coordinator
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- Full-time
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Finning

Service Response Coordinator

Kelowna, BC, Canada

The expected salary range for this position is between $60-70K Actual salary will be based on the successful candidates' experience. · Full-time

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Job details

Pay: The expected salary range for this position is between $60-70K Actual salary will be based on the successful candidates' experience.
Job type: Full-time
Apply by: Nov 21, 2026
Experience: 2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
Posting language: English
Posted: Nov 5, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

The Service Response Coordinator is responsible for coordinating and administering the service workflow from Maintenance Customer Order (MCO) creation through job completion and closure. This role supports service operations by managing work order administration, documentation control, stakeholder communications, service governance requirements, and customer support activities. The Service Response Coordinator works closely with Repair Planners, Service Supervisors, customers, and other stakeholders to ensure accurate service execution, timely job progression, and a high-quality customer experience.

The expected salary range for this position is between $60-70K Actual salary will be based on the successful candidates' experience.

Job Description:

What You'll Do:

Service Planning & Initiation

Review and validate customer service requests and supporting documentation for MCO and work order creation.
Verify approvals, service history, warranty requirements, and commercial requirements.
Ensure work orders align with approved scope, budget, and schedule.
Identify and communicate operational, financial, or service delivery risks.
Maintain accurate documentation and compliance with Service Excellence processes and governance requirements.

Service Coordination & Administration

Support Service Supervisors throughout service execution.
Maintain accurate, real-time updates within service management systems.
Coordinate warranty, goodwill, billing, and administrative processes.
Manage work order adjustments, scheduling activities, transportation logistics, contractor coordination, and site access requirements.
Participate in service planning and review meetings, documenting action items and escalating issues as required.

MCO Closure & Invoicing

Review completed work orders to ensure all documentation, labour, parts, warranty, and billing requirements are complete.
Coordinate job closure activities and support invoicing processes.
Escalate delays or deficiencies that may impact timely MCO closure.
Ensure documentation quality and compliance with Service Excellence standards.

Customer & Stakeholder Support

Provide timely communication to customers and internal stakeholders regarding service status and key activities.
Respond to service-related inquiries and coordinate required approvals and documentation.
Facilitate collaboration across operations, service, and support teams to support efficient service delivery.
Maintain a strong customer focus through proactive follow-up and issue resolution.

What You'll Bring:

Secondary education with coursework or training in Business Administration, Accounting, Finance, or a related discipline.
2-4 years of experience in service coordination, project coordination, dealership operations, maintenance administration, or a related industrial environment.
Experience supporting field service, heavy equipment, construction, mining, automotive, forestry, marine, power systems, or oil and gas operations is considered an asset.

What Does Finning Offer:

Comprehensive pension program with employer contributions
Employee Share Purchase Plan with company matching
Employer paid extended health, dental, and medical benefits available from day 1
This role is eligible for Finning’s Short Term Incentive Program
Competitive total rewards package designed to support your financial, physical, and personal well-being

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Service Response Coordinator manages the end-to-end service workflow, from work order creation to job closure and invoicing. They act as a central point of contact for stakeholders to ensure accurate service execution and high-quality customer support.

Requirements

Candidates must have secondary education with relevant coursework in business or finance and 2-4 years of experience in service or project coordination. Experience in industrial environments such as heavy equipment, construction, or mining is considered an asset.

Skills

Service coordination
Work order administration
Documentation control
Stakeholder communication
Service governance
Customer support
Logistics coordination
Invoicing
Warranty administration
Service planning
Data entry
Compliance
Problem resolution
Scheduling

Benefits

Pension program
Employee share purchase plan
Extended health benefits
Dental benefits
Medical benefits
Short term incentive program

Visa sponsorship

Not detected in the job text

Keywords

Service Response Coordinator
Maintenance Customer Order
Work Order Administration
Service Governance
Logistics
Warranty
Invoicing
Heavy Equipment
Construction
Mining
Business Administration
Finance
Accounting
Compliance
Stakeholder Management
Service Excellence
Industrial Operations
Documentation Control
Scheduling
Customer Experience

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