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Added 7 mins ago
TR
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FP
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Finning

Service Writer

Prince George, BC, Canada

Salary: $55,000 to $65,000 per year, based on experience and qualifications · Full-time

Apply About employer

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Job details

Pay: Salary: $55,000 to $65,000 per year, based on experience and qualifications
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 2 to 5 years of experience in a mechanical, equipment, service, or shop environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Prince George, BC | Full-Time | Monday to Friday | In Office

Build your career with us

We are looking for a highly organized and customer-focused Service Writer to join our team in Prince George, BC. This is a great opportunity for someone with experience in a mechanical, equipment, shop, or service environment who enjoys working with customers, technicians, and internal teams to keep operations running smoothly.

As the Service Writer, you will play a key role in coordinating service activities, maintaining work orders, supporting our field and shop technicians, and ensuring customer invoicing and service documentation are completed accurately and on time.

This is a full-time, Monday to Friday, in-office position based in Prince George.

Job Description:

What We Offer

Salary: $55,000 to $65,000 per year, based on experience and qualifications
Annual bonus opportunity
Employer-paid benefits from day one
Pension plan
Employee share program
3 weeks of vacation
Monday to Friday schedule
Stable, full-time employment
Opportunities to develop your knowledge and grow your career

What You'll Do

Customer Service & Service Coordination

Provide professional, courteous service to new and existing customers, responding to inquiries and helping coordinate their service needs.
Receive and log service calls for field technicians.
Dispatch field technicians and maintain accurate information on technician locations to support safe and efficient field operations.
Build strong working relationships with customers, employees, technicians, and other internal teams.
Work closely with the Shop Foreman to coordinate and maintain control of shop and field work orders.
Coordinate the scheduling of lube technicians and maintain the shop service board.
Work with the Parts team to support accurate parts allocation and billing.
Maintain records for customer-owned equipment.
Coordinate equipment exchanges when required.

Work Orders & Administration

Open, update, close, and process work orders accurately and efficiently.
Prepare and process customer invoices, ensuring all billable documentation is complete and accurate.
Keep field work orders and supporting paperwork current and organized.
Retrieve, file, and maintain service documentation and SMFs.
Update equipment statuses within internal systems.
Track and follow up on customer purchase orders.
Coordinate NDT requirements and maintain accurate records of units requiring NDTs.
Provide shop technicians with the paperwork and information required for their day-to-day work.
Work with the Service Manager and Shop Foreman to identify cost-effective processes and support efficient branch operations.
Maintain accurate and organized documentation for all service transactions.

What You'll Bring

2 to 5 years of experience in a mechanical, equipment, service, or shop environment.
Previous Service Writer, Service Coordinator, Service Administrator, or similar experience is considered an asset.
Strong computer skills, including experience with: Microsoft Excel Microsoft Office applications Email and electronic communication Inventory or service management systems RentalMan or similar systems is considered an asset
Strong reading, organizational, and administrative skills.
Excellent attention to detail and accuracy.
Strong customer service and communication skills.
Ability to prioritize competing demands and meet deadlines in a fast-paced environment.
Ability to work effectively with minimal supervision while contributing to a team environment.
Professional, dependable, and committed to maintaining high ethical standards.

Work Environment

This position works in a fast-paced service environment where priorities can change throughout the day. The role involves working under deadlines, completing detailed and repetitive administrative tasks, and sitting for extended periods.

You may also be required to enter shop or operational areas where appropriate PPE must be worn.

Ready to Join the Team?

If you have a strong customer-service mindset, understand the pace of a mechanical or equipment service environment, and take pride in keeping people, paperwork, and priorities organized, we'd love to hear from you.

Apply today to join our Prince George team.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

The Service Writer coordinates service activities, dispatches technicians, and maintains accurate work orders and service documentation. They also manage customer inquiries, prepare invoices, and support the shop and field teams to ensure efficient operations.

Requirements

Candidates must have 2 to 5 years of experience in a mechanical, equipment, or shop environment. Strong computer skills, including proficiency in Microsoft Office and service management systems, are required.

Skills

Service coordination
Work order management
Customer service
Dispatching
Invoicing
Administrative support
Microsoft Excel
Microsoft Office
Inventory management
Equipment records maintenance
Communication
Organizational skills
Attention to detail
Problem solving
Time management

Benefits

Annual bonus opportunity
Employer-paid benefits
Pension plan
Employee share program
3 weeks of vacation

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Service Coordinator
Work Orders
Invoicing
Dispatch
Mechanical Environment
Equipment Maintenance
Shop Operations
Field Technicians
Microsoft Excel
Microsoft Office
Inventory Management
RentalMan
Customer Service
Administrative Tasks
Documentation
SMFs
NDT
Purchase Orders
Branch Operations

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