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Finning

Technical Service Representative

Elkford, BC, Canada

The expected salary range for this position is between $110k - $120k. · Full-time

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Job details

Pay: The expected salary range for this position is between $110k - $120k.
Job type: Full-time
Apply by: Oct 19, 2026
Experience: Minimum 5 years of mining, heavy equipment, or related industry experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices.

Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning.

You will be working on the customer site in Elkford on a 7x7 continuous shift schedule.

The expected salary range for this position is between $110k - $120k. Actual salary will be based on the successful candidate’s experience.

Job Description:

Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
Foster strong communication and collaboration across departments to deliver exceptional customer technical support.

Qualifications:

Technical Knowledge

Strong knowledge of Caterpillar equipment and mining applications.
Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
Understanding of equipment maintenance, component life cycles, and reliability principles.

Experience

Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
Minimum 5 years of mining, heavy equipment, or related industry experience.
Previous experience in a customer-facing technical support, service, or maintenance role.

Skills & Competencies

Excellent verbal and written communication skills.
Strong organizational, planning, and time-management abilities.
Effective problem-solving and analytical skills.
Ability to build credibility and trust with customers and internal stakeholders.
Strong attention to detail and commitment to quality.
Ability to prioritize and perform effectively in a fast-paced environment.
Self-motivated with the ability to work independently and collaboratively.
Adaptable, flexible, and committed to continuous learning and professional growth.
Valid class 5 drivers license with a successful drivers abstract

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Technical Service Representative will provide technical expertise to optimize the performance and reliability of Caterpillar mining equipment at the customer site. They will build strong stakeholder relationships, conduct equipment audits, and coordinate with internal teams to ensure effective maintenance and repair planning.

Requirements

Candidates must have at least 5 years of experience in mining or heavy equipment, with a Journeyperson Heavy Equipment Technician (HET) designation preferred. Strong mechanical aptitude, excellent communication skills, and the ability to work in a fast-paced, customer-facing environment are required.

Skills

Technical support
Mining equipment maintenance
Caterpillar equipment
Mechanical aptitude
Troubleshooting
Equipment auditing
Stakeholder management
Repair planning
Data analysis
Preventive maintenance
Safety compliance
Operational efficiency
Reporting
Communication
Problem-solving
Time management

Visa sponsorship

Not detected in the job text

Keywords

Technical Service Representative
Caterpillar
Mining trucks
797 F
Heavy Equipment Technician
HET
Maintenance planning
Equipment reliability
Technical audits
OEM standards
Machine health
Troubleshooting
Repair planning
Stakeholder management
Operational efficiency
Mechanical aptitude
Component life cycles
Reliability principles
Customer support
Service operations
Continuous improvement
Safety
Class 5 drivers license
Mining industry
Field service

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