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Added 5 mins ago
Underground Heavy Equipment Technician
B2GOLD
NU
Underground Heavy Equipment Technician, Nunavut
Added 21 mins ago
Customer Service Technician
FortisBC
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Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and…
Added 50 mins ago
Automotive Apprentice Technician
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Added 50 mins ago
Administrative Assistant(U.S./Canada/UK background is required)
WorkStaff360
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$8 to $10 USD / hour
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Coordinate and manage daily service routes and technician schedules.
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Systems Maintenance Technician
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The System Maintenance Technician (SMT) supports the safe, efficient, and reliable operation of building systems while delivering remarkable service to guests. This includes performing…
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Licensed Auto Mechanic
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We are seeking a Red Seal Automotive Service Technician with experience in automotive repair and inspections. You will be involved in diagnosis, repairs, inspections, and maintenance of…
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Instrumentation Technician
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$60 CAD / hour
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Collaborate with internal teams and third-party service providers
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Specialist, Research Infrastructure & Facilities, Arnie Charbonneau Cancer Institute
University of Calgary
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Liaising with internal University facilities personnel, SCM, and authorized external service vendors/contractors for equipment maintenance and facility coordination
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Mechanic - Fox Creek Location
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…troubleshooting mechanical and hydraulic issues, completing service documentation, and ensuring equipment is safe, clean, and ready for customers. The mechanic collaborates with the…
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Marine Service Technician
PALFINGER
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PALFINGER Marine is seeking a Marine Service Technician based in Langely, BC, who thrives in hands-on, technical environments and takes pride in keeping critical equipment operating safely…
Added 1 hour ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level IT Help Desk Technician will provide first-line technical support to users, troubleshoot various issues, document solutions, and collaborate…
Added 2 hours ago
Tire Technician (Passenger Light Truck)
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Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Added 2 hours ago
Electronics Technician
McGill University
Montreal, QC · Maass Chemistry Bldg
Full-time
Under the direction of the Administrative Officer, the Electronics Technician works closely with the Chief Electronics Technician to support the day-to-day operations for the Department of…
Added 2 hours ago
Automotive Service Technician - Aviva AutoCare Centre
Aviva Canada
Toronto, ON
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We are looking for a dedicated Automotive Service Technician to be an integral part of the daily operations at our Aviva AutoCare Centre located in Mississauga.
Added 2 hours ago
Tire Technician Contract Full Time
Compass Group Canada
Alliston, ON
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…determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency…
Added 2 hours ago
IT Help Desk Technician, Entry Level
Jobright.ai
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…route to the best job outcomes. The Entry-Level IT Help Desk Technician will help users resolve technical issues and provide first-line troubleshooting, documenting solutions and…
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Residential Dispatcher
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The Service Dispatcher plays a central role in coordinating technician schedules, managing call flow, and maintaining communication between the service team, customers, and other…
Added 3 hours ago
Deskside Technician I
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Contract
Service focused. Impressing both our internal and external clients is a priority. Our office IT group flourishes with first rate customer service and good communication skills.
Added 3 hours ago
Office Coffee/Hybrid Route Driver Full Time
Compass Group Canada
Port Coquitlam, BC
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Conducts minor service and adjustments on machines. When necessary, reports defective equipment to designated maintenance repair service operators or technician dispatcher.
Added 3 hours ago
Parts Consultant
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$20 to $27 CAD / hour
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As a Parts Consultant at our Ag dealership, you’ll be the go-to expert for helping both customers and our service team find the right parts to keep their equipment running smoothly. Whether…
Added 3 hours ago
Library Resources and Access Manager
Mount Allison University
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Supervise cataloguing and metadata technician; ensure high-quality records that facilitate access and discoverability as determined by the Collections Librarian; support librarians with…
Added 3 hours ago
Registered Fire Protection Technician
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…that values expertise, integrity, and exceptional customer service. If you take pride in your work, enjoy solving problems, and want to be part of a respected team with a strong reputation,…
Added 4 hours ago
Audio Visual Technican II
Vancouver Art Gallery
Vancouver, BC
$27.38 to $31.83 CAD / hour
Reporting to the AV Tech Supervisor, the AV Technician II supports events, meetings, performances and gallery installations by providing hands-on technical expertise across audio, video,…
Added 4 hours ago
DC Facilities Technician
H&M Group
Ajax, ON
Full-time
Perform service and tests on facility systems (e.g., fire alarms, emergency lighting, evacuation routes) in accordance with internal guidelines and local regulations.
Added 4 hours ago
(CAN) Photo Lab Technician
Walmart Canada
Corner Brook, NL
Full-time
Position Summary...To provide exceptional customer service and assist in Photo Lab operations in order to ensure a positive shopping experience and drive customer loyalty.

Finning

Warehouse Customer Support Coordinator

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 Shift

At Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience.

This position is ideal for someone who thrives in a fast-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.

Job Description:

What You'll Do

Customer Service & Order Support

Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages
Provide timely, accurate information and solutions to customer questions and concerns
Listen carefully to identify the root cause of issues and work toward effective resolutions
Maintain regular communication with customers regarding the status of their parts orders
Record customer feedback, requests, and concerns and coordinate follow-up with the appropriate teams
Build and maintain positive working relationships with internal and external customers
Participate in daily and weekly operational meetings to support customer service objectives
Coordinate with shipping and warehouse teams to help meet committed delivery dates
Assist warehouse operations with "hold until complete" orders and related customer inquiries

Transportation & Logistics Coordination

Track shipments and orders with third-party transportation providers
Arrange courier pickups and transportation for customer orders
Prepare and complete shipping documentation and paperwork
Monitor deliveries and proactively communicate updates to customers

What You Bring

Skills & Qualifications

Strong communication skills, both written and verbal
Excellent customer service and relationship-building abilities
Strong organizational and time management skills with exceptional attention to detail
Ability to prioritize work and manage multiple tasks in a high-volume environment
Strong problem-solving and critical-thinking skills
Professional, collaborative, and team-oriented approach
Self-motivated with the ability to work independently and adapt to changing priorities
Demonstrated sense of urgency and commitment to delivering results

Experience & Education

High School Diploma or equivalent
Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field
Experience coordinating shipments, deliveries, or transportation activities is considered an asset
Previous experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an asset
Experience as a Parts Technician, Service Advisor, Mechanic

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, resolve order-related issues, provide shipment updates, and coordinate follow-up with internal teams. Track shipments, arrange transportation, prepare shipping documents, and work with warehouse and shipping teams to support delivery commitments.

Requirements

A high school diploma or equivalent and 3–5 years of experience in warehousing, logistics, distribution, customer service, or a related field are required. Candidates should have strong communication, organizational, problem-solving, and customer service skills; shipment coordination experience and relevant industrial or equipment experience are assets.

Skills

Customer Service
Written Communication
Verbal Communication
Relationship Building
Organization
Time Management
Attention To Detail
Prioritization
Problem-Solving
Critical Thinking
Shipment Coordination
Transportation Coordination
Order Support
Teamwork
Adaptability
Customer Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse Operations
Distribution
Logistics
Parts Orders
Order Support
Shipment Tracking
Transportation Providers
Courier Pickups
Shipping Documentation
Delivery Coordination
Customer Inquiries
Customer Feedback
Issue Resolution
Committed Delivery Dates
Hold Until Complete Orders
Operational Meetings
Heavy Equipment
Oil And Gas
Industrial
Manufacturing
Parts Technician
Service Advisor
Mechanic

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