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DI
legal assistant
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office receptionist
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Closed listing

Finning

Warranty Coordinator

Prince George, BC, Canada
Surrey, BC, Canada
Edmonton, AB, Canada
Calgary, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 16, 2026
Experience: 2-4 years of experience in warranty, service operations, or a related field.
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company:

Finning Canada

Number of Openings:

Worker Type:

Temporary (Fixed Term)

Position Overview:

Location: Surrey, BC
Employment Type: Fixed-Term Contract, Maternity Leave Coverage
Schedule: Monday to Friday
Compensation: $32.00-$36.00 per hour
Benefits: This position is not eligible for benefits
Vacation: Vacation pay will be paid out on each paycheque

About the Opportunity

We are looking for an experienced and highly organized Warranty Coordinator to join our team in Surrey, BC on a fixed-term contract to provide maternity leave coverage.

In this role, you will manage the full lifecycle of warranty claims, from initial submission through final resolution. You will work closely with branches, service teams, suppliers, and other internal stakeholders to ensure claims are accurate, complete, and processed efficiently.

This position is well suited to someone who enjoys problem-solving, takes ownership of their work, and is comfortable making decisions independently. You will also play an important role in identifying trends, resolving complex warranty issues, and helping improve warranty processes and recovery outcomes.

Job Description:

What You'll Do

Warranty Claims & Performance

Manage a portfolio of warranty claims across assigned branches or product lines from submission through final resolution.
Ensure claims are accurate, complete, and compliant with manufacturer and supplier requirements.
Monitor outstanding, rejected, and disputed claims and take proactive action to support timely resolution.
Help improve claim acceptance, recovery timelines, and overall warranty performance.
Minimize rework and financial impact by identifying and addressing claim issues early.

Problem Solving & Decision-Making

Interpret warranty policies and guidelines to determine appropriate claim handling.
Independently investigate and resolve complex, disputed, or escalated claims.
Work with internal stakeholders and suppliers to resolve issues and achieve effective outcomes.
Use sound judgment when assessing claim eligibility and documentation requirements.

Stakeholder Support

Act as a key point of contact for warranty-related questions.
Provide guidance to branches and service teams on warranty eligibility, documentation, and submission requirements.
Share best practices and help improve consistency and quality across warranty processes.
Support onboarding and provide informal coaching to team members when required.

Analysis & Continuous Improvement

Review warranty claim data to identify trends, recurring issues, and opportunities for improvement.
Work with branches and service teams to address root causes and improve claim outcomes.
Identify opportunities to reduce errors, improve efficiency, and standardize processes.
Contribute to continuous improvement initiatives across warranty operations.

Warranty Operations

Support pricing updates, warranty registrations, system maintenance, and related administrative activities.
Coordinate Non-Cat claim tracking and follow up with suppliers as required.
Maintain accurate and organized warranty records and documentation.
Use systems such as M3, Salesforce, SIS, and SIMSi to manage claims and monitor performance.

What You'll Bring

2-4 years of experience in warranty, service operations, or a related field.
Strong understanding of warranty processes, policies, and service operations.
Experience working with ERP, CRM, or warranty systems. Experience with M3, Salesforce, SIS, or SIMSi is an asset.
Strong analytical and problem-solving skills.
Ability to interpret guidelines, assess information, and make sound decisions independently.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong communication and interpersonal skills, with the confidence to provide guidance and influence stakeholders.
A proactive approach to identifying issues and improving processes.
Strong Microsoft Office skills.

What Will Make You Successful

You are someone who takes ownership and follows issues through to resolution. You are comfortable working independently, asking the right questions, and using your judgment when the answer isn't immediately clear. You are also collaborative and able to build strong relationships with branches, service teams, suppliers, and other stakeholders.

Position Details

This is a Monday-to-Friday, fixed-term position based in Surrey, BC, providing maternity leave coverage.

The hourly wage for this position is $32.00-$36.00 per hour, depending on experience and qualifications. This position is not eligible for benefits, and vacation pay will be paid out on each paycheque.

If you're an experienced warranty or service professional looking for an opportunity where you can take ownership, solve problems, and make an impact, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About employer

More about this job

Responsibilities

Manage the full lifecycle of warranty claims from initial submission through final resolution while ensuring compliance with manufacturer requirements. Collaborate with internal stakeholders and suppliers to resolve complex claims and identify opportunities for process improvement.

Requirements

Requires 2-4 years of experience in warranty or service operations and proficiency with ERP or CRM systems. Candidates must possess strong analytical skills and the ability to interpret warranty policies to make independent decisions.

Skills

Warranty claims management
Problem-solving
Data analysis
Stakeholder management
Process improvement
M3
Salesforce
SIS
SIMSi
Microsoft Office
Documentation
Decision-making
Communication
Organizational skills
Service operations

Visa sponsorship

Not detected in the job text

Keywords

Warranty Coordinator
Warranty Claims
Service Operations
M3
Salesforce
SIS
SIMSi
ERP
CRM
Data Analysis
Process Improvement
Stakeholder Management
Documentation
Compliance
Fixed-term Contract
Maternity Leave Coverage
Administrative
Problem Solving
Microsoft Office
Recovery Outcomes

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