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E1
Entry-Level English Teacher (ESL) | No Experience Needed
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C
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.Internal Process Optimization: Contribute to the development and refinement of Mirai’s GRC service delivery methodologies and best practices
Added 18 mins ago
MI
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Added 18 mins ago
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Fintel Connect

Operations Manager

Vancouver, BC, V6E 3C9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of progressively responsible experience in business operations, learning and development, or cross-functional program delivery
Posting language: English
Posted: Oct 26, 2026

Original job description

About Fintel Connect

Fintel Connect is a performance marketing platform built for financial services. We connect banks, fintechs and credit unions with publishers to grow customer acquisition in a compliant, measurable way.

About the Role

We’re looking for an experienced Operations Manager to own how work gets planned, tracked and delivered across Fintel Connect. Reporting to the VP of Operations, you’ll take unclear business problems, recommend a course of action and deliver it with minimal direction. You’ll run our operating cadence, own our work management platform and lead the adoption of new processes and tools across every team.

You’ll also own our onboarding program, learning platform and enablement roadmap, partnering with department experts to create practical training that keeps teams current as our processes, tools and AI capabilities change.

This role suits an experienced operator who combines sound business judgment with hands-on execution and wants to build scalable ways of working in a growing B2B company.

What You’ll Do

Translate priorities into executable plans with clear owners, milestones and KPIs, and run the operational reviews and meeting structures that keep them on track
Consolidate departmental inputs into concise leadership and board reporting
Own our work management platform and core operational tools, including structure, templates, automations, dashboards and integrations
Lead the implementation and adoption of new processes and tools, following through until usage is sustained
Identify bottlenecks and opportunities for automation and AI, and lead improvements through to measurable results
Document and maintain SOPs, playbooks and process ownership
Coordinate operational controls, security and due diligence requirements, and business continuity documentation
Own our learning infrastructure, onboarding and enablement roadmap, and measure whether training improves performance
Coordinate leadership development programs
Lead high-priority cross-functional initiatives and bring recommendation-led proposals to leadership

What You Bring

5+ years of progressively responsible experience in business operations, learning and development, or cross-functional program delivery
Experience building training programs and onboarding, including LMS administration
Advanced hands-on experience with a work management platform such as ClickUp, Asana or Monday
A track record of implementing process change and sustaining adoption across teams
Experience coordinating operational controls, audits or due diligence processes
Experience implementing AI tools and automation with measurable results
Strong judgment with incomplete information and confidence challenging stakeholders constructively
Experience working directly with senior leadership, ideally in B2B SaaS, fintech or another enterprise-facing environment
Strong written and verbal communication skills and exceptional organization
Proficiency with Microsoft 365 and video tools such as Loom

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Operations Manager will oversee work planning, tracking, and delivery while leading the adoption of new processes and tools across the organization. They are responsible for managing the onboarding program, learning infrastructure, and high-priority cross-functional initiatives to drive operational efficiency.

Requirements

Candidates must have at least 5 years of experience in business operations, program delivery, or learning and development. Proficiency in work management platforms and a proven track record of implementing process changes and AI-driven improvements are essential.

Skills

Operations Management
Project Management
Process Improvement
Change Management
LMS Administration
Onboarding
Performance Marketing
AI Implementation
Automation
SOP Development
Business Continuity
Data Analysis
Stakeholder Management
Microsoft 365
ClickUp
Asana

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Performance Marketing
Fintech
B2B SaaS
Work Management Platform
ClickUp
Asana
Monday
LMS
SOP
AI
Automation
KPIs
Operational Reviews
Leadership Reporting
Onboarding
Enablement
Process Change
Due Diligence
Business Continuity
Microsoft 365
Loom
Cross-functional
Strategic Planning
Operational Controls

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