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Added 5 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to Identify new business opportunities within National Sales Territory focused on…
Added 5 mins ago
Director of Marketing
BinSentry
Kitchener, ON
$150,000 to $185,000 CAD / year
Full-time
Develop and execute a scalable demand generation strategy across paid media, events, content, email, and account-based marketing (ABM).
Added 5 mins ago
Client Advisor
Royal Bank of Canada
NS · ST. MARY'S, Nova Scotia
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 20 mins ago
Marketing Manager
TEKsystems
Toronto, ON
Contract
We're seeking a Segment Marketing Manager to lead demand generation and go-to-market initiatives for Mid-Market and Enterprise customers across Canada. This is a high-impact opportunity for…
Added 20 mins ago
Assistant Store Manager Marshalls Burlington Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Burlington, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 hour ago
Customer Advocacy Manager
Fortra
Canada
Full-time
The Customer Advocacy Manager manages a portfolio of strategic customers and serves as a trusted advisor between customers and internal Secure Data Exchange teams. Their primary goal is to…
Added 1 hour ago
Retail Store Associate Full Time Winners - Portland Street
Jobbe
Dartmouth, NS
Full-time
Added 2 hours ago
Business Manager
MIGSO-PCUBED
Toronto, ON
Full-time
Our agency in Toronto is looking for a Business Manager to join its fast-growing market. We're offering you the chance to join a consulting firm with expertise in project management, where…
Added 2 hours ago
Relationship Manager, Business Markets
RBC
Saguenay, QC
Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 2 hours ago
Client Advisor
RBC
St. Marys, ON
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 2 hours ago
Client Advisor
RBC
Oakville, ON
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 3 hours ago
Sales Manager
TCL Solar
Canada
Full-time
Lead overall business development and account management for the Canadian solar and new energy market; develop and execute regional sales strategies to achieve regional sales targets.
Added 3 hours ago
Operations Manager
Astanor
BC · British Columbia, Canada
Full-time
The Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event,…
Added 3 hours ago
Canada Microsoft Alliance Lead
CGI
Toronto, ON
Full-time
Working closely with the Microsoft Global Alliance Manager to align with the strategic goals and direction of the Microsoft alliance.
Added 3 hours ago
Customer Account Manager
Advance Auto Parts
Kingston, ON
Full-time
Works with Commercial Sales Manager to identify new prospect accounts within each store territory and calls on prospect accounts to develop new business.
Added 4 hours ago
Advertising Operations Specialist – Retail Media
Newfoundland Capital Corporation Limited
Montreal, QC
Full-time
…opportunities for optimization and provide recommendations to the sales and account management…
Added 4 hours ago
Senior Project Accountant | Construction
Turner Construction | Canada
Vancouver, BC
Full-time
…Friday, for 40 hours per week, and will report to the Accounting…
Added 4 hours ago
Sales Administration Coordinator
Vast-Auto Distribution
Montreal, QC
Full-time
Act as the administrative liaison between the Sales Department and other departments, particularly the Sales Support Manager and the Communications Manager.
Added 4 hours ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
…together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting…
Added 4 hours ago
Outside Sales Representative-EN
Guillevin
Concord, ON
Full-time
Strong sales skills and a good track record for generating results.
Added 4 hours ago
Customer Service Department Manager - Full Time
Longo's
Toronto, ON
Full-time
We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!
Added 5 hours ago
Regional Account Manager
Rubix UKII
Grimsby, ON
Full-time
We’re looking for a dynamic Regional Account Manager (internally known as Business Development Manager) to join our team. This is a varied and rewarding role focused on driving share of…
Added 5 hours ago
Field Excellence Lead, Nephrology
Biogen
Field, BC
Full-time
…across the Nephrology franchise, with a particular emphasis on Account Planning Excellence, Launch Excellence, Performance Management, Field Capability Development, Customer Engagement…
Added 5 hours ago
Energy & Industry Account Manager
Hilti Canada
Kitchener, ON
Full-time
Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You…
Added 5 hours ago
Pro Account Sales Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
Part-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…

Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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