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Added 28 mins ago
Director, Portfolio Operations & Performance
Marcon
Vancouver, BC
$165,000 to $180,000 CAD / year
Full-time
Marcon is seeking a Director, Portfolio Operations & Performance to strengthen the performance of our existing income-producing property portfolio while building the operating platform…
Added 28 mins ago
Senior Land Development Project Manager
WalterFedy
Kitchener, ON
Full-time
Added 28 mins ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
Lead and coordinate cross-functional teams, including project, registration, marketing, creative, digital, finance, sales, contractor, and global colleagues.
Added 43 mins ago
Project Director - Mining
Fluor
Vancouver, BC
Full-time
In the role of Project Director, you will have full accountability for overall project delivery of large-sized or mega-sized EPCM projects or to manage a significant and complex scope on a…
Added 1 hour ago
Director of Client Relationships
Eagleview Construction
Kitchener, ON
Full-time
The Director of Client Relationships leads Eagleview’s sales and client-acquisition function and is accountable for achieving the company’s residential and multi-residential sales…
Added 1 hour ago
Housekeeping Manager ONT Field
Legends Global
ON · Ontario, Canada
Full-time
…component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and…
Added 1 hour ago
Field Excellence Lead, Nephrology
Biogen
Field, BC
Full-time
As the Associate Director, Field Excellence Lead, Nephrology, you will play a pivotal strategic role in maximizing the effectiveness, consistency, and impact of Biogen's Nephrology field…
Added 1 hour ago
Market Sales Trainer
Service Corporation International
Burnaby, BC
Full-time
This is an exciting position where you'll work closely with our Sr. Sales Director as a Market Sales Trainer.
Added 1 hour ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 1 hour ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 1 hour ago
Sales Manager
Ottawa Tourism
Ottawa, ON
Full-time
Reporting to the Director Sales, Business & Major Events, the incumbent is responsible for building and maintaining a full roster of clients and potential clients in the Canadian market. To…
Added 1 hour ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 1 hour ago
Senior Client Services Manager
Fintel Connect
Vancouver, BC
Full-time
Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to…
Added 1 hour ago
Logistics Coordinator
EQ3
Winnipeg, MB
Full-time
Reporting to the Director of Procurement & Sales Operations, you’ll coordinate inventory transactions between EQ3 and our third-party logistics partners. You’ll help ensure products move…
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
In this role, you will bring together strategy, sales, brand, business and fan experience to help grow two of Toronto’s professional football properties: Toronto FC and the Toronto…
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
Sports Careers
Toronto, ON
Full-time
In this role, you will bring together strategy, sales, brand, business and fan experience to help grow two of Toronto’s professional football properties: Toronto FC and the Toronto…
Added 2 hours ago
Senior Property Manager
Equiton
Ottawa, ON
Full-time
Reporting to the Director, Property Management, you’ll oversee financial and operational performance while leading a dedicated onsite team of Resident Managers, Assistant Resident Managers,…
Added 2 hours ago
Consultant, Field Operations
McDonald's Corporation
Toronto, ON
This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose…
Added 3 hours ago
Director, Liquidity Management Solutions
Royal Bank of Canada
Toronto, ON
Full-time
The Director, Liquidity Management Solutions is a critical role responsible for setting strategic direction for RBC's Liquidity Management Solutions suite within Canadian Business Deposits…
Added 3 hours ago
Temporary Sales Associate
Coach
Markham, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
Temporary Sales Support Associate
Coach
Markham, ON
Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 3 hours ago
Inside Sales Manager
Sage
Vancouver, BC
Full-time
As our Sales Manager in Sage Intacct’s In Life Department, you will lead a team of Customer Account Managers (CAMs) every day. You will work closely with the CAMs to achieve their renewal,…
Added 3 hours ago
Consultant, Field Operations
McDonald's
Toronto, ON
Full-time
This person will report directly to the Director of Field Service and consult to an assigned group of Owner/Operators to optimize sales, QSC, profit, and people development with the purpose…
Added 3 hours ago
Director, Corporate Dealing
Corpay
Toronto, ON
Full-time
Copays currently looking to hire a Director, Corporate Dealing, within our Cross-Border division. This position falls under our Cross-Borderline of business and is located in Toronto, ON,…
Added 3 hours ago
Content Specialist: Linear Channels
Newfoundland Capital Corporation Limited
Montreal, QC
Contract
Coordinate and execute linear and non-linear schedules in accordance with the Programming Director’s strategy and guidelines.

Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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