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Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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