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Added 7 mins ago
Transaction Services, Manager
PwC Canada
Toronto, ON
Full-time
As a Transaction Services Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 7 mins ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on…
Added 22 mins ago
Senior Client Services Manager
Fintel Connect
Vancouver, BC
Full-time
We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.
Added 22 mins ago
Transportation Manager
Xpedient Logistics ULC
Acheson, AB
Up to $120,000 CAD / year
Full-time
The Transportation Manager will lead the development of the business line in a dynamic and profitable manner based on core values of client satisfaction, commitment, dedication, integrity,…
Added 37 mins ago
Gestionnaire principal(e) de propriété / Senior Property Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Place Montreal Trust
Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 1 hour ago
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON
Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
Added 1 hour ago
Delivery Manager
Croesus
Laval, QC
Full-time
…professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under…
Added 1 hour ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
Own and manage project cash flow strategy, including oversight of over/under billing positions, payment performance, and profitability. Proactively identify financial risks and lead…
Added 1 hour ago
Farsi & Dari speaking BCSIS Settlement Worker
MOSAIC
Vancouver, BC
Full-time
Accurately enter client information and services/activity information into OCMS in a timely manner
Added 1 hour ago
Transaction Services, Manager
PwC
Toronto, ON · Calgary, AB
Full-time
As a Transaction Services Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 1 hour ago
Senior Project Manager, Highway Engineer Lead – Eastern Canada Region | Ingénieur(e) principal(e), génie routier – Région de l’Est du Canada
Parsons Corporation
Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Markham, ON · Montreal, QC
Full-time
This role focuses on technical expertise and project leadership. The successful candidate will lead highway engineering components, coordinate multidisciplinary project teams and deliver…
Added 1 hour ago
Highway Design Engineer – Eastern Canada Region | Ingénieur(e) en conception routière – Région de l’Est du Canada
Parsons Corporation
Kingston, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Markham, ON · Montreal, QC
Full-time
…practice across Ontario. Reporting to the Area Manager – Highway Lead – Easter and Northern Ontario, and working under the direction of Project Managers and Senior Engineers, the successful…
Added 1 hour ago
Project BIM Technologist
RJC Engineers
Ottawa, ON
Full-time
Lead with Purpose – You empower, support, and guide others, driving meaningful results.
Added 1 hour ago
Manager, Power, Utilities & Renewables
Leo Berwick AI
Toronto, ON · Greater Toronto Area, Canada
Full-time
Operating at the intersection of enterprise IT, energy sector operations, and private equity, you will lead diligence, integration, and value-creation workstreams for transactions involving…
Added 1 hour ago
Commercial Projects Manager (Transactions)
Infrastructure Ontario
Toronto, ON
Full-time
Lead the development and execution of project strategies that align with client mandates, government priorities, and organizational objectives.
Added 1 hour ago
Business Banking Associate, National Real Estate Group
TD
Surrey, BC · Vancouver, BC
Full-time
…relationship management excellence, the team delivers a best-in-class client experience while helping clients achieve their business objectives and long-term growth…
Added 1 hour ago
Senior Project Manager - Utilities Construction (CB)
Clark Builders
Edmonton, AB
Full-time
Participate and lead project tenders, bid levelling, and scope reviews, and award meetings.
Added 1 hour ago
Project Manager, Technology Systems Implementation (SVH)
Providence Healthcare
Vancouver, BC
Full-time
The Project Manager, Technology Systems Implementation is responsible for leading the planning, design, and implementation of technology systems for complex projects at St. Vincent's:…
Added 1 hour ago
Highway & Bridge Project Manager
AECOM
Calgary, AB
$112,000 to $155,000 CAD / year
Full-time
Lead project planning, scope definition, scheduling, budgeting, and risk management activities
Added 1 hour ago
Director, Liquidity Management Solutions
Royal Bank of Canada
Toronto, ON
Full-time
You will lead on key cross business and platform strategic initiatives and be responsible for:
Added 2 hours ago
HSE Manager - Buildings
Graham
Richmond, BC
Full-time
Lead Health, Safety & Environmental Program Execution: Provide leadership, guidance, and oversight for the effective implementation of the HSE Management System across projects and…
Added 2 hours ago
Project Manager - Buildings
Graham
Regina, SK
Full-time
Lead Full Project Lifecycle Delivery: Provide overall project leadership from preconstruction and planning through execution, closeout, and final handover. Ensure projects are delivered…
Added 2 hours ago
Credit Risk Manager
PwC Canada
Toronto, ON
Full-time
Collaborating with team members at various levels to lead and develop compelling client proposals, white papers, thought leadership and points of view, describing the business challenge and…
Added 2 hours ago
Senior Art Director
Critical Mass
Toronto, ON
Full-time
Step into a creative lead role when needed - owning the art direction on a project without an ACD in the room
Added 2 hours ago
Project Estimator
EBC Inc.
Mississauga, ON
Full-time
…building specialists work hard to meet deadlines and exceed client expectations, while improving the well-being of…

Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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