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Added 58 mins ago
Global Relationship Manager
Jobgether
Canada
Full-time
…You will partner closely with Sales, Operations, Digital, and senior leadership to develop go-to-market strategies and strengthen client value. The position combines relationship…
Added 58 mins ago
Senior Project Accountant | Construction
Turner Construction | Canada
Vancouver, BC
Full-time
Turner Construction’s Vancouver office is seeking a full-time Senior Project Accountant. The role requires availability to work on-site or at the head office, Monday to Friday, for 40 hours…
Added 58 mins ago
Senior Land Development Project Manager
WalterFedy
Kitchener, ON
Full-time
Drawing on extensive experience managing the full lifecycle of development projects, the Senior Project Manager oversees due diligence, master planning, municipal approvals, site servicing,…
Added 58 mins ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
The Conference Project Manager is the operational lead for a portfolio of complex national and international conferences, congresses, and meetings, delivered in person, virtually, or…
Added 1 hour ago
Global Relationship Manager
Jobgether
Canada
Full-time
…You will partner closely with Sales, Operations, Digital, and senior leadership to develop go-to-market strategies and strengthen client value. The position combines relationship…
Added 1 hour ago
Sr. Manager, Procurement & Category Management – Marketing & Business Services
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Full-time
…and Business Services portfolio that enables brand growth, commercial execution, workforce effectiveness, and enterprise operations across North America. This highly dynamic environment…
Added 1 hour ago
Field Excellence Lead, Nephrology
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…Account Planning Excellence, Launch Excellence, Performance Management, Field Capability Development, Customer Engagement Strategy, and Voice of Field leadership. Acting as the connective…
Added 1 hour ago
Site Superintendent Calgary
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5+ years’ experience in the construction industry, preferably Commercial construction management
Added 1 hour ago
Transaction Services, Manager
PwC Canada
Toronto, ON
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…peace of mind by analysing and validating all the financial, commercial, operational and strategic assumptions being…
Added 1 hour ago
Brand Manager – Specialty Meats & Charcuterie | $130M+ Portfolio
Sofina Foods Canada
Vaughan, ON
$100,000 to $125,000 CAD / year
Full-time
The Brand Manager of Specialty Deli role will help oversee a $130M portfolio and two of the company’s largest and most popular brands – Mastro and San Daniele. Reporting to the Senior Brand…
Added 1 hour ago
TikTok Commerce - Senior Operation Manager
TikTok
Toronto, ON
Full-time
…are looking for passionate and talented people to join our commercial team in the Canada, to help build an e-commerce ecosystem that is innovative, secure, and intuitive for our users and…
Added 2 hours ago
Senior Client Services Manager
Fintel Connect
Vancouver, BC
Full-time
We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.
Added 2 hours ago
Regional Aftersales Manager
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
Reports to: National Aftersales Commercial Manager
Added 2 hours ago
Auditing & Accounting Advisor
eTeam
Montreal, QC
$70 to $76 CAD / hour
Contract
Working closely with senior leaders across Finance, Operations, Commercial, Legal and Tax, you will assess complex transactions, anticipate reporting risks, challenge assumptions and help…
Added 2 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
…reputation, and range of capabilities from which to grow. The Senior Account Manager will leverage these strengths to deepen relationships with existing clients, develop a strong pipeline…
Added 2 hours ago
Gestionnaire principal(e) de propriété / Senior Property Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Place Montreal Trust
Full-time
The Senior Property Manager will provide strategic and operational oversight for a portfolio of major assets in
Added 2 hours ago
Strata Manager
Pacific Quorum Properties Inc.
Invermere, BC
Full-time
Pacific Quorum Properties is excited to be entering the Invermere and surrounding markets. As BC’s largest Strata Management company, we can offer Property Managers, full support. All…
Added 2 hours ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
The Senior Project Accountant will oversee and manage accounting operations for large-scale construction project(s), including those with complex contract structures, joint ventures,…
Added 3 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
It’s time to get in the game. We’re looking for an Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts).
Added 3 hours ago
Transaction Services, Manager
PwC
Toronto, ON · Calgary, AB
Full-time
…peace of mind by analysing and validating all the financial, commercial, operational and strategic assumptions being…
Added 3 hours ago
Senior Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Senior Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth…
Added 3 hours ago
Senior Property Manager
Equiton
Ottawa, ON
Full-time
As Bilingual Senior Property Manager, you’ll lead the day-to-day operations and performance of Maison Riverain, a landmark residential community overlooking the Rideau River in Ottawa’s…
Added 3 hours ago
Accounting Manager
Robert Half
North Vancouver, BC
Full-time
…strong reputation built over decades across residential and commercial projects throughout BC. We're seeking an Accounting Manager to oversee financial leadership and support a group of…
Added 3 hours ago
Supplier Quality Engineering Supervisor
Latecoere Aerostructures Canada
Delta, BC
Full-time
…delegated authority. It supports but does not replace Procurement's commercial ownership, Engineering's design authority, Operations' production ownership or the Quality Manager's overall…
Added 3 hours ago
Commercial Projects Manager (Transactions)
Infrastructure Ontario
Toronto, ON
Full-time
Infrastructure Ontario is seeking a high-performing Commercial Projects Manager to join the Energy Infrastructure and Project Innovation (EIPI) team within the Capital Delivery division.

Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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