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Added 11 mins ago
Global Relationship Manager
Jobgether
Canada
Full-time
…opportunities into sustainable growth. You will partner closely with Sales, Operations, Digital, and senior leadership to develop go-to-market strategies and strengthen client value. The…
Added 11 mins ago
Sr. Manager, Procurement & Category Management – Marketing & Business Services
Keurig Dr Pepper
Montreal, QC
Full-time
Partner with senior Global Marketing and Business Services Procurement, Marketing, Brand, Sales, Human Resources, Finance, Legal, Real Estate, Facilities, and others to align strategies to…
Added 41 mins ago
Regional Manager – Engineering Operations and Business Development
Grade Separation Systems
Toronto, ON · North York, ON
Full-time
The Regional Manager will work closely with ART Engineering’s senior leadership, technical managers, and other regional offices to support company-wide growth and ensure the local office…
Added 41 mins ago
Field Excellence Lead, Nephrology
Biogen
Field, BC
Full-time
…of Field leadership. Acting as the connective tissue across Sales Leadership, Marketing, Market Access, Medical, Patient Services, Training, and Commercial Operations, you will ensure field…
Added 41 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 41 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 55 mins ago
Sales Manager
Ottawa Tourism
Ottawa, ON
Full-time
Reporting to the Director Sales, Business & Major Events, the incumbent is responsible for building and maintaining a full roster of clients and potential clients in the Canadian market. To…
Added 55 mins ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
…Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business…
Added 55 mins ago
Brand Manager – Specialty Meats & Charcuterie | $130M+ Portfolio
Sofina Foods Canada
Vaughan, ON
$100,000 to $125,000 CAD / year
Full-time
The Brand Manager of Specialty Deli role will help oversee a $130M portfolio and two of the company’s largest and most popular brands – Mastro and San Daniele. Reporting to the Senior Brand…
Added 55 mins ago
TikTok Commerce - Senior Operation Manager
TikTok
Toronto, ON
Full-time
- Track record of delivering & exceeding sales, GMV, or other commercial goals
Added 1 hour ago
Senior Client Services Manager
Fintel Connect
Vancouver, BC
Full-time
We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.
Added 1 hour ago
Regional Aftersales Manager
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
Reports to: National Aftersales Commercial Manager
Added 1 hour ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 1 hour ago
Automotive Finance & Wealth Specialist
Westminster Toyota
New Westminster, BC
Full-time
Westminster Toyota is seeking a Financial Services Manager / Senior Financial Advisor to join our high-performing team.
Added 1 hour ago
Senior Manager, Product Marketing
Benevity
Remote, Canada
Full-time · Remote
Define and prioritize the team’s roadmap, ensuring resources are allocated effectively across product launches, sales enablement, and demand generation efforts.
Added 1 hour ago
Strata Manager
Pacific Quorum Properties Inc.
Invermere, BC
Full-time
…are assigned an Administrative Staff, Accounting Staff and a Senior Manager to ensure you can maintain a Life/Work…
Added 1 hour ago
Sr Sales and Operations Coordinator
Herc Rentals
Hamilton, ON
Full-time
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is…
Added 1 hour ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
seeking a full-time Senior Project Accountant. The role requires availability to work on-site or at the head office, Monday to
Added 2 hours ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
It’s time to get in the game. We’re looking for an Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts).
Added 2 hours ago
Senior Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Senior Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth…
Added 2 hours ago
Sales Team Lead
Match Retail
AB · Edmonton, AB
Full-time
Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable…
Added 2 hours ago
Senior Property Manager
Equiton
Ottawa, ON
Full-time
As Bilingual Senior Property Manager, you’ll lead the day-to-day operations and performance of Maison Riverain, a landmark residential community overlooking the Rideau River in Ottawa’s…
Added 2 hours ago
Sales Team Lead
Match Retail
AB · Edmonton, AB
Full-time
Match Retail is a leading provider of sales execution, merchandising, and brand activation services for tier one brands across Canada. We partner with our clients to deliver measurable…
Added 2 hours ago
Retail Sales Manager
Savers | Value Village
Calgary, AB
Other
Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and…
Added 2 hours ago
Business Banking Associate, National Real Estate Group
TD
Surrey, BC · Vancouver, BC
Full-time
Your training will involve on-site mentoring with an Account Manager in one of our Real Estate Units as well as several classroom courses. Real Estate lending provides a unique opportunity…

Fintel Connect

Senior Client Services Manager

Vancouver, BC, V6E 3C9, Canada

Pay: $100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.

The role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.

Why this role exists now

Our Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.

In your first twelve months, we would expect you to:

Hold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.
Take full ownership of your senior client relationships, including strategy, performance against targets and renewal.
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Identify who in the group is ready to move up, and get them there.
Shape how the wider team improves onboarding, client health monitoring and reporting.

What you will do

Lead the managers

Coach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.

Own your clients and back your managers on theirs

Build and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.

Keep the operation tight

Work in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.

What we are looking for

Seven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.

What we offer

$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.
Hybrid schedule, four days in our Vancouver office and one remote day.
Five paid sick days and paid volunteer time.

About Fintel Connect

Fintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.

We are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.

For more about us, visit our website: Fintel Connect

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More about this job

Responsibilities

The Senior Client Services Manager will lead a team of managers, overseeing their performance, client relationships, and operational standards. They are responsible for driving program strategies, managing capacity, and ensuring high-quality client work across the group.

Requirements

Candidates must have at least seven years of experience in client services or account management, including three years in a direct people management role. Strong proficiency in data analysis, Excel, PowerPoint, and a track record of managing complex client relationships are required.

Skills

Client services
Account management
Performance marketing
People management
Strategy development
Data analysis
Excel
PowerPoint
Reporting
Project management
Affiliate marketing
Financial services
Leadership
Coaching
Relationship management
Technical troubleshooting

Benefits

Health benefits
Wellness benefits
Paid sick days
Paid volunteer time

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Account Management
Performance Marketing
Affiliate Marketing
Financial Services
Leadership
Management
Strategy
OKRs
Project Management
Data Analysis
Excel
PowerPoint
Reporting
Onboarding
Churn Risk
Revenue Targets
Relationship Management
Technical Curiosity
Regulated Industry

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