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Fire & Flower Inc.

Delivery Driver

Ottawa, ON, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Delivery Driver is responsible for the safe, accurate, and timely delivery of orders from our retail locations to customers, ensuring compliance with company standards and a professional experience at the door. This role serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store upkeep.

What Makes Someone Successful in This Role?

You understand this is a structured shift role, not on-demand delivery work
You take initiative and don’t need constant direction to stay on track
You’re dependable, punctual, and consistent in your performance
You’re comfortable switching between delivery and in-store support when needed
You communicate clearly and work well as part of a team
You represent the brand professionally in every interaction, whether in-store or on the road

Competencies and Requirements

Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding
Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
Clean Driver’s Abstract and Clear Criminal Background Check
A Smart Phone with a data plan and a car charger
Tech-Friendly (We got some cool apps we need you to learn)
Fluent in English
Weekend availability
Available Monday-Sunday between 11am-9pm

Essential Duties and Responsibilities

Loading, transporting, and delivering items to customers in a safe, timely manner.
Completing deliveries as instructed through training to ensure all customers are satisfied.
Providing excellent customer service, answering questions, and communicating complaints from clients to dispatch accurately.
Adhering to assigned routes and following time schedules.
Abiding by all transportation laws and maintaining a safe, clean, driving record.
Maintaining compliance as it relates to the delivery process outlined in training.
Proper use of applications related to the delivery process.
Professional appearance and conduct.
Able to effectively communicate with diverse customers and create meaningful connections.
Able to strike up a conversation with anyone and be a brand ambassador.

Why you’ll Love Working Here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification
3-year Drivers Abstract
Criminal Record Check
6 Month minimum delivery or logistics experience

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

Safely and accurately deliver customer orders on assigned routes and schedules, following company procedures and transportation laws. Provide professional customer service and support in-store operations, including basic guest service, inventory, and store upkeep, when not delivering.

Requirements

Applicants must have a personal vehicle insured for business delivery use, a valid provincial driver’s license, a clean three-year driving abstract, and a clear criminal record check. The role also requires a smartphone with a data plan and charger, English fluency, weekend availability, availability between 11 a.m. and 9 p.m. Monday through Sunday, provincial cannabis certification, and at least six months of delivery or logistics experience.

Skills

Safe Driving
Time Management
Route Adherence
Customer Service
Clear Communication
Teamwork
Delivery Operations
Inventory Support
Problem Reporting
Mobile App Use
Professional Conduct
Brand Representation
Adaptability
Punctuality

Benefits

Tips
Internal Advancement Opportunities
Wellness Program
Mental Health Resources
Learning and Development Programs
Team Member Discount
Perkopolis Access
GoodLife Access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis Retail
Delivery Driver
Delivery Operations
Customer Orders
Personal Vehicle
Business Use Insurance
Full G Driver's License
Class 5 Driver's License
Three-Year Driver's Abstract
Criminal Record Check
Smartphone
Data Plan
Delivery Applications
Provincial Cannabis Certification
Logistics Experience
Assigned Routes
Transportation Laws
Customer Service
Inventory
Store Upkeep
Brand Ambassador
Weekend Availability

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