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Added 1 min ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 min ago
C
Assistant Directeur - Cinéma Capitol St-Jean
Cineplex
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- Part-time
Added 17 mins ago
N
Edmonton, AB In-Person Hiring Event - The North West Company (November 4, 2026)
Northern/NorthMart
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- Full-time
…customers, and building strong relationships with the people we…
Added 17 mins ago
NM
Shop Foreperson
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- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 31 mins ago
WC
(CAN) Self Checkout Attendant
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- Full-time
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Added 31 mins ago
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Manufacturing Operations Manager
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- Full-time
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Added 31 mins ago
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Manager, Product Manufacturing
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- Full-time
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Added 31 mins ago
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Product Development Engineer / Design Engineer – Mechanical
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Added 31 mins ago
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Added 31 mins ago
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Product Development / Design Engineer – Mechatronics
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Toronto, ON
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use systematic research methods to draw out customer and end-user requirements.
Added 31 mins ago
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Product Development Team Lead
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Added 31 mins ago
Regional Support Manager - Western Canada
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Fire & Flower Inc.

FOH Keyholder

Victoria, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

THE ORIGINAL FARM – Hillside

Full Time Keyholder FOH (Front of House) – Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience:

Drive the store sales through personal sales
Expand the customer data base and build brand loyalty
Represent the values of The Original FARM Cannabis brand with utmost integrity
Model a customer service centric culture that fosters a positive work environment and experience
Address all customer concerns in a timely and empathetic manner
Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations
Ensure the brand values are consistently represented through compliance to all policies and procedures
Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis
Promote a work environment based on mutual respect and teamwork that align with the corporate values
Maintain a positive team work environment

Operational Efficiency:

Ensure compliance with all policies and procedures
Ensure timely and seamless execution of all company initiatives and programs
Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
Accuracy in worked time recording
Accuracy and proficiency in cash management and use of POS system
On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

Exceptional customer service skills
Proven ability to work with retail operating systems
Excellent verbal, written and interpersonal communication skills
Strong work ethics
Demonstrate critical thinking and logic
Strong interpersonal skills with the ability to build a loyal client base
Excellent time management skills
Positive attitude
Attention to detail
Ability to lead a team as well as work as part of a team
Must have weekend availability

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The FOH Keyholder is responsible for driving store sales, building brand loyalty, and providing exceptional customer service. They also manage operational tasks such as opening and closing procedures, cash reconciliation, and maintaining store standards.

Requirements

Candidates must possess strong interpersonal and communication skills, along with the ability to lead a team and work effectively in a retail environment. Proficiency in retail operating systems and cash management is required, along with weekend availability.

Skills

Customer service
Retail operations
Cash management
POS system
Sales
Communication skills
Critical thinking
Time management
Team leadership
Product knowledge
Inventory management
Conflict resolution
Attention to detail
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
FOH
Keyholder
Customer experience
Sales
POS system
Cash management
Inventory
Brand loyalty
Health and safety
Retail operations
Teamwork
Store management
Product knowledge
Database management

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