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Added 2 hours ago
MP
Compliance Analyst
Mount Pleasant Group
Toronto, ON
- $97,381 to $109,226 CAD / year
- Full-time
…Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing…
Added 3 hours ago
TW
Manager, Maintenance
Trinity Western University
BC
- $74,600 to $80,000 CAD / year
- Full-time
- Temporary
…grounds that are continuously being improved while adhering to data-centric professional standards, through faithful, available, and teachable…
Added 4 hours ago
TW
Manager, Maintenance
Trinity Western University
Langley (District), BC · Langley, BC
- $74,600 to $80,000 CAD / year
- Full-time
…grounds that are continuously being improved while adhering to data-centric professional standards, through faithful, available, and teachable…
Added 4 hours ago
BC
Senior Business Consultant
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
…We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this…
Added 5 hours ago
Philanthropy & Fund Development Manager
UFA Co-operative Ltd.
Calgary, AB
Identify, cultivate, solicit, and steward donors and philanthropic prospects.
Added 5 hours ago
A
Physics Co-op Student – Winter 2027
AtkinsRéalis
Mississauga, ON
- Full-time
…world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 5 hours ago
A
Procurement Student – Winter 2027
AtkinsRéalis
Mississauga, ON
- Full-time
…around the world for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 5 hours ago
A
Quality Engineering Student - Winter 2027
AtkinsRéalis
Mississauga, ON
- Full-time
…world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 5 hours ago
EC
SBEP Membership Outreach Specialist
ECO Canada
Calgary, AB
- Full-time
ECO Canada is the steward for the Canadian environmental workforce across all industries. From job creation and wage funding to training and labour market research - we champion the…
Added 5 hours ago
MP
Compliance Analyst
Mount Pleasant Group
Toronto, ON
- $97,381 to $109,226 CAD / year
- Full-time
…Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing…
Added 7 hours ago
NR
CMMS EAM Supervisor
Niagara Region
ON · Niagara, ON
- Full-time
Steward CMMS/EAM data quality and master data standards (asset registers, parts catalogs, hierarchies, maintenance plans), including asset tagging, verification, and audits to keep system…
Added 8 hours ago
BC
Marketing & Events Coordinator
BioTalent Canada
Ottawa, ON
- Full-time
…science, transparency, and leadership that fuel our curiosity for data-driven results to achieve impactful…
Added 9 hours ago
Senior Manager - IT Vendor Management
Enercare
Markham, ON
Create flexibility where possible to manage risk. Understand vendor commercial frameworks and optimize rates while being a responsible steward of volumes
Added 9 hours ago
Administrator, Client Service Delivery
Independent Electricity System Operator
Canada
Added 12 hours ago
Production - Engineering Data Steward
Price Industries Limited
Winnipeg, MB
As our Data Steward, you’ll keep the master data that runs our business in Epicor Kinetic defined, correct and ready to use: parts, revisions, BOMs, routings, customers and suppliers, and…
Added 12 hours ago
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Marché Privés - Comptabilité et administration des fonds, vice-président/ Private Markets - Fund Accounting & Administration, Vice President
State Street
Montreal, QC
- Full-time
Added 13 hours ago
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Fund Developer
Career Trek
Winnipeg, MB
- Full-time
Identify, cultivate, and steward relationships with individual donors, foundations, corporations, and community partners.
Added 13 hours ago
Retail Experience Lead
Fire & Flower Inc.
Barrie, ON
Proven data entry, data editing and typing skills.
Added 15 hours ago
PI
Employment Relations Officer - NCR (12-month term)
PIPSC IPFPC
Ottawa, ON
- Contract
…labour relations issues while supporting member education and steward development. The position collaborates with colleagues across the Institute to ensure consistent delivery of labour…
Added 15 hours ago
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Employment Relations Officer - NCR
Professional Institute of the Public Service of Canada
Ottawa, ON
- $113,886 to $142,359 CAD / year
- Full-time
…labour relations issues while supporting member education and steward development. The position collaborates with colleagues across the Institute to ensure consistent delivery of labour…
Added 22 hours ago
MC
Manager, Community Partnerships (Events)
Make-A-Wish Canada
Halifax, NS
- Full-time
Build, cultivate, and steward relationships with community partners, donors, sponsors, and supporters.
Added 22 hours ago
Retail Experience Lead
Fire & Flower Inc.
St. Albert, AB
Proven data entry, data editing and typing skills.
Added 22 hours ago
Retail Experience Lead
Fire & Flower Inc.
Estevan, SK
Proven data entry, data editing and typing skills.
Added 1 day ago
EC
Applications Developer (Contract)
ECO Canada
Calgary, AB
- Contract
ECO Canada is the steward for the Canadian environmental workforce across all industries. From job creation and wage funding to training and labour market research - we champion the…
Added 1 day ago
OA
Field Marketing Manager-Acheson, AB
Oldcastle APG
Acheson, AB
- Other
As a steward of the local business, the Field Marketing Manager propels key regional priorities and owns the planning, budgeting, coordination, and measurement of regional marketing efforts.

Fire & Flower Inc.

Full Time Retail Experience Lead

Brampton, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 19, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Security alarm systems
Sales software
Data entry
Objection handling
Training
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations
Onboarding
Sales Strategies
Team Motivation
Retail Sales Principles

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