Find work in Canada.

358,635 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…other aligned technology, strengthen the customer experience, lead consistent processes, and team development across all five of our locations. This position can be based out of any one of…
Added 10 mins ago
P
Vêtements Gérant de département, Franchisé temps plein jour
Provigo
Montreal, QC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
P
Pains cuits en magasin Gérant de département, Franchisé temps plein jour
Provigo
Montreal, QC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
LC
Pharmacy Manager, Hourly Full Time Day
Loblaw Companies Limited
Calgary, AB
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 10 mins ago
LC
Supervisor, Production
Loblaw Companies Limited
Calgary, AB
- Full-time
…the staff and the organization are met. The Supervisor will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to…
Added 10 mins ago
P
Charcuterie Gérant de département, Franchisé temps plein jour
Provigo
Montreal, QC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
P
Épicerie Gérant de département, Franchisé temps plein nuit
Provigo
Montreal, QC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Front End Department Manager Full Time Day
No Frills
Vancouver, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Burnaby, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Home Department Manager Full Time Day
No Frills
Meadow Lake, SK
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Clarenville, NL
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Surrey, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Produce Manager
No Frills
NL · Newfoundland and Labrador, Canada
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Associate Manager
No Frills
NL · Newfoundland and Labrador, Canada
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Night Crew Manager
No Frills
NL · Newfoundland and Labrador, Canada
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
LC
Front Store Manager, Salaried Full Time Day
Loblaw Companies Limited
West Kelowna, BC
- Full-time
Provides effective leadership and ongoing mentorship and ensures development of all staff
Added 10 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Smithers, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Kitimat, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Produce Department Manager Full Time Day
No Frills
AB · Edmonton, AB
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Invermere, BC
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Meat Department Manager Full Time Day
No Frills
Bridgewater, NS
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
LC
Pharmacy Manager, Hourly Part Time Day
Loblaw Companies Limited
Red Deer, AB
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 10 mins ago
NF
Front End Department Manager Full Time Day
No Frills
Toronto, ON · North York, ON
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Dartmouth, NS
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 10 mins ago
NF
Meat Designate- FT
No Frills
Dartmouth, NS
- Full-time
Lead, coach and motivate colleagues to achieve success and foster colleague growth

Fire & Flower Inc.

Full Time Retail Experience Lead

Brampton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Security alarm systems
Sales software
Data entry
Objection handling
Training
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations
Onboarding
Sales Strategies
Team Motivation
Retail Sales Principles

Report this job