Jobs in Canada

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Added 11 mins ago
GC
Product Marketing Manager (Strategist)
Game Companies
London, ON
- Full-time
Digital Extremes is seeking a strategic and highly collaborative Product Marketing Manager (Strategist) to help drive the global campaign strategies for Warframe and Soulframe. Working…
Added 11 mins ago
AC
Manager or Senior Manager, Cross Border Individual Tax
ACCA Careers
Montreal, QC
- Full-time
Assist in carrying out cross-border income tax and estate planning
Added 11 mins ago
LA
Human Resources Business Partner
Legal Aid Ontario
Toronto, ON
- Full-time
Reporting to the Manager, HR Advisory Services and Recruitment and working as a member of a cohesive team, the Human Resources Business Partner will act as a consultant and strategic…
Added 11 mins ago
MI
Pastry Chef
Marriott International
Vancouver, BC
- Full-time
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Added 11 mins ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 41 mins ago
P
store manager - retail
Petro-Canada
AB · Edmonton, AB
- Full-time
Added 41 mins ago
A
Photographer - Hamilton, ON
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Hamilton, ON
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2-3 shoot days per week, Monday to Friday, daytime hours (between 9 a.m
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Q
Senior Program Manager
Qualcomm
Toronto, ON
- Full-time
Ensuring WBS consistent with program intent and working with project manager and engineering leads to realign as needed
Added 41 mins ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
…according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational…
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
Added 1 hour ago
EE
Senior Account Manager – BESS (Canada)
Envision Energy
Toronto, ON
- Full-time
…drive contract signing and internal handover; track market and policy dynamics; develop opportunity maps and competitive…
Added 1 hour ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…
Added 1 hour ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
…business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and…
Added 2 hours ago
CC
Greeting Card Merchandiser (PT) - Weston Road
Carlton Cards
Toronto, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 2 hours ago
CC
Greeting Card Merchandiser (PT) - Keele St.
Carlton Cards
Toronto, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 2 hours ago
GL
Assistant Store Manager
Guess?, LLC.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store…
Added 2 hours ago
CD
CDL Delivery Trainee
Crown Distributors
SK
- Full-time
Clear, fast path to Delivery Driver (most Trainees finish in under 90 days), then to Lead, Supervisor, or Manager.
Added 2 hours ago
GC
Talent Acquisition & HR Manager
Game Companies
Toronto, ON
- Full-time
This is a hybrid role based in Toronto, with an expectation of working from our Queens Quay West office four days per week · Ability to work from our downtown Toronto office 4 days per week
Added 3 hours ago
M
Shop Supervisor
Motion
Sudbury, ON · Lively, ON
- Full-time
…as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement,…
Added 3 hours ago
TU
Financial Processing Levels 1-4 (Term Placements)
The University of British Columbia
Vancouver, BC
- Temporary
Reports to UBC Hiring Solutions Manager or designate. Employees are expected to work closely with their onsite client-departmental supervisor.
Added 3 hours ago
LH
Medical Care Aid
Lookout Housing and Health
Vancouver, BC
- Internship
Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in…
Added 3 hours ago
LH
Medical Care Aid
Lookout Housing and Health
Vancouver, BC
- Internship
Under the direction of the Program Manager or designate, the Medical Care Aide will provide support to guests with complex needs who may be experiencing deteriorating physical health, in…
Added 3 hours ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 3 hours ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate
Added 3 hours ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
Must have current Occupational First Aid Level 1 Certificate

Fire & Flower Inc.

Full Time Retail Experience Lead

Brampton, ON, Canada

Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 10, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and ensuring compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication
Time management
Organizational skills
Security alarm systems
Sales software
Data entry
Objection handling
Training
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Supervision
Compliance
Inventory
Training
Conflict Resolution
Alarm Systems
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations
Onboarding
Sales Strategies
Team Motivation
Retail Sales Principles

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Work requirements

Jobs in Canada