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Added 1 hour ago
M
Manager, Payments Data Governance
Metrolinx
Toronto, ON
- Full-time
Oversee key data governance practices across Payments, including data quality, metadata, data classification, data access and the creation and maintenance of data dictionaries and…
Added 1 hour ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Oversee the integrity of portfolio financial systems and reporting outputs, acting as a data steward and partnering with cross-functional teams to identify and remediate data or process…
Added 2 hours ago
CO
Job ID #32304: Project Manager, Community Roadway Safety
City of Hamilton
Hamilton, ON · Stoney Creek, Ontario
- Full-time
…leader in Vision Zero, community Roadway Safety matters and steward in the delivery of technical and administrative services to the public, internal clients and external…
Added 10 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Act as the Data Steward between internal stakeholders and the Data Governance Management (DGM) team to escalate complex data issues.
Added 12 hours ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
Build and steward relationships with internal leaders, external event partners, and clients, representing the catering business unit with the credibility and commercial fluency of someone…
Added 16 hours ago
UO
Alumni Program Specialist, AR Programs & Services, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Work effectively within the Alumni Engagement team to ensure programming, communications, volunteer engagement, and data stewardship are aligned and cohesive.
Added 16 hours ago
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Engineering Technician
MineSense
Vancouver, BC
- Full-time
…experience, knowledge and skills they bring to MineSense, market data based on their location as well as internal equity. Keeping this mind, the salary offered can be outside of the range…
Added 16 hours ago
MT
Engineering Technician
MineSense Technologies Ltd.
Vancouver, BC
- $52,500 to $56,000 CAD / year
- Full-time
…experience, knowledge and skills they bring to MineSense, market data based on their location as well as internal equity. Keeping this mind, the salary offered can be outside of the range…
Added 17 hours ago
M
Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
…and resilient supply chain through clear processes, reliable data, strong controls, team development, cross-training, and continuous…
Added 17 hours ago
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Manager - Supply Chain
MineSense Technologies Ltd.
Vancouver, BC
- $100,000 to $130,000 CAD / year
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Added 18 hours ago
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Human Factors Specialist
AtkinsRéalis
Mississauga, ON
- Part-time
…world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 18 hours ago
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Community and Special Projects Coordinator
Pavilion Women's Centre
Haileybury, ON
- Full-time
- Temporary
Steward donors and sponsors, and develop fundraising materials such as donor communications, sponsorship packages and recognition initiatives
Added 18 hours ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Serve as a leading information security data expert and data steward, ensuring data is interpreted and applied appropriately to use cases and challenges.
Added 19 hours ago
F&
Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
Proven data entry, data editing and typing skills.
Added 21 hours ago
JI
Lead Analytics Engineer & Data Platform Lead
J.D. Irving, Limited
Saint John, NB
- Full-time
Act as steward of divisional analytics platforms, semantic models, and reusable data products.
Added 21 hours ago
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Senior Cost Accountant
Irving Tissue
Toronto, ON
- Full-time
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 21 hours ago
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Development Director
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Toronto, ON
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Added 22 hours ago
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Senior Cost Accountant
J.D. Irving, Limited
Toronto, ON
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Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 22 hours ago
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Executive Director
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Red Deer, AB
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Identify, cultivate, solicit, and steward major gifts, sponsorships, grants, and strategic funding opportunities.
Added 22 hours ago
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Program Director, Drone Transport Initiative
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…to set strategy, establish governance, allocate resources, steward risk, and represent the University across a complex ecosystem of academic, health system, Indigenous, regulatory, and…
Added 23 hours ago
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Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
Identify, cultivate, solicit, and steward major gifts, sponsorships, grants, and strategic funding opportunities.
Added 23 hours ago
UO
Program Director, Drone Transport Initiative
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…to set strategy, establish governance, allocate resources, steward risk, and represent the University across a complex ecosystem of academic, health system, Indigenous, regulatory, and…
Added 1 day ago
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Manager, Core HR, PXT
Estée Lauder Companies
Toronto, ON
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 1 day ago
M
Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Contribute to a real-time marketing approach that is continuously optimized based on data, cultural context and audience insights.
Added 1 day ago
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Systems and Structure Strategist - People and Culture (HR)
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Steward the HRIS System, Role database and Data.

Fire & Flower Inc.

Full-Time Retail Experience Lead

Windsor, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Team leadership
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Product Knowledge
Retail Management
Store Operations

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