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Added 15 mins ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
…into requirement technical specifications and provides systems support including technical and application troubleshooting, coordination of upgrades and enhancements, and the creation and…
Added 30 mins ago
S
Leader, Patient Safety, Quality & Accreditation
Sanya’k̓ula
Burnaby, BC
- Full-time
…Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of…
Added 45 mins ago
M
Loss Prevention Manager
Marriott
Toronto, ON
- Full-time
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
Added 45 mins ago
FH
Director, Clinical Operations (Community & Hospital)
Fraser Health
White Rock, BC
- Full-time
Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum.…
Added 59 mins ago
RB
Manager, Graphic Design, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Lead the end-to-end creation of video and motion content - including storyboarding, shooting/sourcing footage, editing, and animating - for campaign support as needed, social media, digital…
Added 1 hour ago
VC
Nurse Clinician/Clinical Resource Nurse (RN/RPN) - Mental Health/Psychiatry/Continuing Care
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 1 hour ago
NS
Director - Policy & Planning, Integrated Acute & Episodic Care
Nova Scotia Health Authority
NS · Nova Scotia, Canada
- $67.23 to $82.35 CAD / hour
- Full-time
Ongoing strategic planning is conducted in collaboration with system partners, alongside the design, management, and operational oversight of sponsored provincial policy, planning, and…
Added 1 hour ago
SN
194-26-1 Band Representative Supervisor Outreach
Six Nations
Ohsweken, ON
- Full-time
…involved with the Band Representative transitional housing program, Youth in Transition, Post Majority Support Services, the AADR Worker and Transitional Support…
Added 2 hours ago
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Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 2 hours ago
S
Junior Civil Engineering Designer
Stantec
London, ON
- Full-time
Join us to help plan, design, and engineer community and mobility solutions that improve everyday life. Whatever the distance, wherever the destination, our designs lead you there.
Added 2 hours ago
Director - Policy & Planning, Integrated Acute & Episodic Care
Nova Scotia Health and IWK Health
Halifax, NS
Ongoing strategic planning is conducted in collaboration with system partners, alongside the design, management, and operational oversight of sponsored provincial policy, planning, and…
Added 2 hours ago
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Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 2 hours ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
…Procurement and Risk Analyst and AP/AR Analyst while providing support and mentorship to other finance…
Added 3 hours ago
Systems Administrator 3 - Enterprise Observability
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
…that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar…
Added 3 hours ago
Mainframe Developer
Capgemini
Toronto, ON
As a Senior Developer, you will be working in a development and support capacity on our core mainframe cards and transactions system.
Added 3 hours ago
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EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
· Lead or support Joint Health and Safety Committees, sustainability teams and other EHS governance forums; coach members and strengthen employee participation.
Added 3 hours ago
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EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
Lead or support Joint Health and Safety Committees, sustainability teams and other EHS governance forums; coach members and strengthen employee participation.
Added 3 hours ago
TC
Development Director
Tartu College
Toronto, ON
- Full-time
…experienced, strategic, and hands-on Development Director to build and lead VEMU’s fundraising…
Added 4 hours ago
VC
Mental Health and Substance Use Nurse (RN/RPN), Psychiatry Inpatient Unit - qathet General Hospital
Vancouver Coastal Health
Powell River, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 4 hours ago
VC
Clinical Coordinator (RN/RPN), Mental Health & Addictions
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 4 hours ago
T
Mobile Software Engineer II (Mobile Delivery CDN banking)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 5 hours ago
VC
Indigenous Patient Navigator, North Vancouver
Vancouver Coastal Health
North Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…Navigator (IPN) is accountable for providing day-to-day health system navigation support to create safe people, places, and systems for First Nations, Metis, and Inuit clients and their…
Added 5 hours ago
VC
Indigenous Patient Navigator, North Vancouver
Vancouver Coastal Health
Vancouver, BC
- Full-time
…Navigator (IPN) is accountable for providing day-to-day health system navigation support to create safe people, places, and systems for First Nations, Metis, and Inuit clients and their…
Added 5 hours ago
TH
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
…the successful execution of strategic restaurant technology programs with a primary focus on Point-of-Sale (POS) transformation and enterprise deployments across Tim Hortons Canada and the…
Added 5 hours ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
The new architect will primarily support the payments data domain and engaged with various technologies such as MongoDB, Kafka, public cloud (primarily Azure), APIs, microservices…

Fire & Flower Inc.

Full-Time Retail Experience Lead

Windsor, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Team leadership
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Product Knowledge
Retail Management
Store Operations

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