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Added 6 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 6 mins ago
IS
Window Cleaner
Insight Service Solutions Inc
Winnipeg, MB
- $18 to $20 CAD / hour
- Full-time
Company: Insight Service Solutions Inc. is a leader in the exterior building maintenance and cleaning services market in Winnipeg. We offer professional commercial cleaning services…
Added 6 mins ago
FN
Health Benefits Assessor
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits including:
Added 6 mins ago
PC
Mechanical Engineering Co-op Student - May 2027 (8-Month Term)
Parkland Corporation
Burnaby, BC
- Other
As a member of the Technical Services team supporting the Refinery, you will work to maintain safe, reliable, and profitable operation of the refinery. This will include support for repair,…
Added 6 mins ago
IS
Window Cleaning Technician
Insight Service Solutions Inc
Winnipeg, MB
- $18.5 to $20.5 CAD / hour
- Full-time
We are a growing and passionate company, and our team members take great pride in the work we do. We operate in an exciting, high-performance culture and love bringing awesome people onto…
Added 6 mins ago
PC
Mechanical Engineering Co-op Student - May 2027 (8-Month Term)
Parkland Corporation
Burnaby, BC
- Other
As a member of the Technical Services team supporting the Refinery, you will work to maintain safe, reliable, and profitable operation of the refinery. This will include support for repair,…
Added 6 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 21 mins ago
SJ
Registered Practical Nurse - NRT - Charlton
St. Joseph's Healthcare Hamilton
Hamilton, ON · Dundas, PE · Charlton Campus
- Full-time
Current BCLS/HCP certification required
Added 21 mins ago
SJ
Psychiatrist - Eating Disorders Clinic (EDC)
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
This is a part time opportunity for two days per week
Added 21 mins ago
SJ
Psychiatrist - Youth Wellness Clinic (YWC)
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
SJHH is a member of the St. Joseph’s Health System (SJHS), and is affiliated with McMaster University. SJHH has earned a national reputation for outstanding patient care and innovative…
Added 21 mins ago
C
VIP BOH Kitchen
Cineplex
Coquitlam, BC · SC Coquitlam & VIP
- Part-time
What does it take to be a successful member of the Cineplex Team?
Added 36 mins ago
SH
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
L
Seasonal Guest Experience Lead | ORCHARD PARK
lululemon
Kelowna, BC
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 36 mins ago
IR
Home Care Resource Coordinator
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Oakbank, MB
- Internship
Must possess a valid Manitoba Driver’s license and have access to a reliable vehicle
Added 36 mins ago
IR
Uncertified Recreation Facilitator
Interlake-Eastern Regional Health Authority
Ashern, MB
- Full-time
The Recreation Facilitator is a member of the health care team, working under the general direction of the Regional Recreation Program Manager while demonstrating a commitment to service…
Added 36 mins ago
L
Contract Product Operations Educator | West Edmonton Mall [Evenings/Overnights]
lululemon
AB · Edmonton, AB
- Part-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 36 mins ago
SH
Undergraduate Nurse Employee - GH3 GI Urology
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Winnipeg, MB
- Internship
…Psychiatric Nurse (RPN) practice. The UNE is an unregulated member of the collaborative health care team who provides *patient centred care with the supervision of the RN or…
Added 36 mins ago
SH
General Duty Nurse (N2) - PACU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
SH
General Duty Nurse (N2) - PACU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
SH
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
SH
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
SH
Diet Aide - HSC
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Winnipeg, MB
- Full-time
Ability to work as a team member and independently in a time sensitive environment.
Added 36 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 36 mins ago
SH
Registered Psychiatric Nurse (N2) - PY3 South
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Ability to perform independently and as a member of the healthcare team.
Added 36 mins ago
IS
Associate Wealth Advisor
Island Savings
Victoria, BC
- $70,000 CAD / year
- Full-time
Sales and Service Strategy: Provides and/or prepares complex financial planning advice on a wide range of investment products and services to high value current and potential members,…

Fire & Flower Inc.

Full-Time Retail Experience Lead

Windsor, ON, Canada

Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, compliance, and product presentation while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategies
Compliance
Product knowledge
Team leadership
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Onboarding
Training
Sales Strategies
Data Entry
Time Management
Leadership
Product Knowledge
Retail Management
Store Operations

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Work requirements

Jobs in Canada