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Added 7 mins ago
DG
Principal, Corporate Restructuring
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- Full-time
…and expertise from practitioners across Canada. Your hands-on management approach and strong leadership skills will foster a dynamic and motivating team environment, empowering others to…
Added 7 mins ago
WC
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- Full-time
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A
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- Contract
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Service Support Associate
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Fire & Flower Inc.

Full-Time Retail Sales & Delivery Associate

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory support.

What Makes Someone Successful in This Role?

You’re interested in learning and growing within the cannabis retail space
You’re adaptable and enjoy a mix of in-store and on-the-road work
You show up consistently and take ownership of your responsibilities
You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

Valid Driver’s License - Full 'G' (ON) or Class 5 (BC, AB, SK, MB)
Clean Driver’s Abstract and Clear Criminal Background Check
Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
Smartphone with data plan (and comfort using apps/technology)
Strong guest service mindset with excellent communication skills
Reliable, self-motivated, and team-oriented with a positive attitude
Strong attention to detail, organization, and basic math skills
High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
Support sales through recommendations, promotions, and a strong understanding of products and accessories
Maintain high product knowledge to ensure accurate, compliant guest education
Assist with merchandising, store setup, and maintaining a clean, organized retail environment
Process transactions accurately while following all inventory and operational procedures
Work closely with store leadership and team members to support overall store success and guest experience
Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
Communicate clearly with guests and dispatch, escalating issues or concerns as needed
Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Provincial Cannabis Certification
3-year Drivers Abstract
Criminal Record Check
6 Months minimum delivery or logistics experience

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The associate is responsible for providing exceptional guest service in-store while also ensuring accurate and timely product deliveries. They will support store operations, including merchandising, inventory management, and maintaining high standards of cleanliness and product knowledge.

Requirements

Candidates must possess a valid driver's license, a clean driver's abstract, and a clear criminal background check. A personal insured vehicle and a smartphone with a data plan are required to perform the dual retail and delivery duties.

Skills

Retail sales
Delivery
Customer service
Product education
Merchandising
Inventory management
Communication
Math skills
Time management
Attention to detail
Driving
App usage

Benefits

Tips
Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail sales
Delivery
Logistics
Customer experience
Product knowledge
Merchandising
Inventory support
Driver's license
Driver's abstract
Criminal background check
Smartphone
Cannabis certification
Brand ambassador
Sales growth
Operational procedures

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