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Added 4 mins ago
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Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
Partner closely with Customer Success, Product, Marketing, and Implementation to ensure a strong customer experience.
Added 34 mins ago
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Principal Mechanical Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
Perform administrative functions including implementation of management policies and procedures, implements the Company and Customers
Added 34 mins ago
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Supervisor, Material Management
Fluor
Vancouver, BC
- Full-time
…and Construction (EPFC) projects or may serve as a regional lead for non-project…
Added 34 mins ago
S
DCN Project Controls System Analyst
SLB
Calgary, AB
- Full-time
Lead continuous improvement initiatives focused on standardization, process optimization, data quality enhancement, user acceptance testing (UAT), and release management.
Added 49 mins ago
ST
Value Optimization Engineer
SEGULA Technologies
Windsor, ON
- Contract
Lead Value Analysis / Value Engineering (VA/VE) activities.
Added 49 mins ago
PT
Senior Technician - Security
Paladin Technologies
AB · Edmonton, AB
- Full-time
Lead projects at the site level while providing mentorship and technical guidance to junior technicians in testing, troubleshooting, fine-tuning, and optimizing systems for peak operational…
Added 49 mins ago
AI
Senior Level 3 AI Engineer – Copilot, ChatGPT, Grok, Claude & Gemini
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
…complex queries that front-line support cannot resolve, work with lead Microsoft and vendor engineers on new features, and uplift the wider support team. Each engineer maintains broad…
Added 49 mins ago
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Conseiller(ère) principal(e) à la transformation
Hitachi
Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Added 1 hour ago
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Business Systems Analyst (Dynamics 365 BC)
Yochana
Mississauga, ON
- Contract
Lead testing and defect resolution and support data migration, reconciliation, cutover, go-live, and hypercare activities
Added 1 hour ago
CC
Bilingual Technical Pre-Sales Consultant-Hybrid
Canon Canada
Quebec, QC
- $71,300 to $82,000 CAD / year
- Full-time
Strategic Discovery: Lead deep-dive discovery sessions with prospective clients to uncover operational pain points and document current-state workflows.
Added 1 hour ago
BG
Trade Marketing Representative - Airdrie, AB
Bentoel Group - A Member of British American Tobacco
Airdrie, AB
- Full-time
Reporting to the HR Business Partner - SC, the role holder will lead the implementation of IR strategies and encourage a positive employee relations environment. The position requires…
Added 1 hour ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
…during an active Dynamics 365 Finance & Operations (D365 F&O)…
Added 1 hour ago
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DevOps Technical Lead / Architect - Azure & Terraform
Jobgether
Canada
- $150,000 to $165,000 CAD / year
- Full-time
Ability to lead technical initiatives while remaining comfortable with hands-on implementation and troubleshooting.
Added 1 hour ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
The successful candidate will own technical delivery for complex modules, client workstreams, implementation areas, or engineering squads. You will translate complex business and banking…
Added 1 hour ago
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Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
Added 1 hour ago
IH
Lead | Surgical Service Network
Interior Health Authority
Kelowna, BC
- Full-time
The Lead, Surgical Services Network prepares and coordinates high priority surgical and/or gastrointestinal endoscopy projects from initial planning though implementation and evaluation at…
Added 1 hour ago
Director Technology Transformation Stores
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS · Mississauga, ON
Build, lead, and develop the dedicated internal technology delivery organization while defining the need for external partners and managing them through delivery
Added 1 hour ago
OH
Regional Financial Director, FP&A
O’Dell HVAC Group
Burlington, ON
- Full-time
Lead the annual financial planning and rolling forecasting processes, working closely with operational leaders to develop accurate, data-driven financial projections.
Added 1 hour ago
BB
Senior Technician - Security
Bosch Building Technologies
AB
- Full-time
Lead projects at the site level while providing mentorship and technical guidance to junior technicians in testing, troubleshooting, fine-tuning, and optimizing systems for peak operational…
Added 1 hour ago
CH
Facilities Maintenance Technician - Bugaboos
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Take the lead on the CMH Isolated Worker program during non-operating seasons.
Added 1 hour ago
S
Admin Asst (System Dev & Support)
SaskTel
Regina, SK
- Full-time
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 1 hour ago
D
Vice-President, Health, Safety, Security, and Environment
Davie
Levis, QC
- Full-time
Ensure the development and implementation of HSSE systems, policies, procedures and guidelines that meet and/or exceed all applicable laws, regulations and industry best practices.
Added 1 hour ago
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Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
Added 1 hour ago
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Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
Lead the development, implementation, and continual improvement of the Global Safety Promotion Strategy, ensuring alignment with business objectives, safety priorities, organizational…
Added 1 hour ago
B
BUSINESS ADVISOR, OPERATIONAL EFFICIENCY (Automation) - Calgary
BDC
Calgary, AB
- Full-time
Lead projects from initiation to completion, ensuring scope, budget, timelines, quality standards, and client expectations are met.

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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