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Cook - Permanent Part Time - Extendicare York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Part-time
Reporting to the Director of Culinary Services or Dietary Manager, the Cook is responsible
Added 3 mins ago
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Manager, Investment Finance
Equiton
Burlington, ON
- Full-time
The Manager of Investment Finance is an integral role within the Investment Finance and Asset Management Teams, and reports into the Vice President of Investment Finance and Asset…
Added 3 mins ago
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Paid Social Coordinator
Klick
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Support paid social operations including invoicing inputs, trafficking details, and maintaining organized documentation across multiple campaigns.
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Product Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the…
Added 3 mins ago
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Service Advisor
GOAT Automotive
Halifax, NS
- Full-time
Coordinate daily bookings with the Shop Manager to ensure an efficient workflow.
Added 3 mins ago
LS
Manufacturing Operator Level 2
Lifting Solutions
AB · Edmonton, AB
- Full-time
…Edmonton-based manufacturing plant. Reporting to the Manufacturing Manager, you will ensure our products are manufactured to Lifting Solutions’ standards and specifications as well as…
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Commercial Manager
Cavtera
Ottawa, ON · Kanata, ON
- Full-time
Cavtera builds digital solutions that connect real-world operations with data, software, and decision-making. We work closely with clients to understand how their businesses operate on the…
Added 3 mins ago
CO
Senior Supervisor, Facility Operations
City of Burlington
Longueuil, QC · All Arenas
- Full-time
Reporting to the Manager, Facility Operations, this position is responsible for the development, implementation and oversight of a comprehensive service plan that mitigates risk, protects,…
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Manager - Occupancy Strategy and Recruitment
University of Guelph
Guelph, ON
Lead residence occupancy strategies and admissions operations.
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Quality Systems Manager
Omega Protein Inc
St. Stephen, NB
- Full-time
Working closely with Operations and cross-functional teams, the Quality Systems Manager will strengthen quality processes, champion proactive problem-solving, and support the integration of…
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Senior Manager, Communications & Change Management
Scotiabank
Toronto, ON
The Senior Manager, Communications & Change Management leads strategic communications in support of Enterprise Delivery Office (EDO) priorities across the Technology organization. Reporting…
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Scotia Jarislowsky Fraser Portfolio Manager - Calgary
Scotiabank
Vancouver, BC · Calgary, BC
The Portfolio Manager actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales…
Added 3 mins ago
OP
Quality & Food Safety Systems Specialist
Omega Protein Inc
St. Stephen, NB
- Full-time
Reporting to the Quality Manager, the Quality & Food Safety Systems Specialist will play a key role in advancing Ganong's Quality, Food Safety, and Sanitation systems through digital…
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District Sales Manager-Central
Hyundai Motor Company
Markham, ON
Monitor Dealer operations, in accordance with Dealer Agreements.
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Senior Associate Director, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
· Offer guidance on performance of team members to the team manager through regular feedback, mentoring, coaching sessions and career development discussions, while adhering to company…
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Maintenance & Project Manager
Veolia Environnement SA
Pickering, ON
- Full-time
The Maintenance and Project Manager plays a key role within the maintenance team, ensuring the coordination and smooth execution of daily and periodic maintenance activities across the…
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Head Cashier: Full Time - SAANICH
The Home Depot
Saanich, BC
- Full-time
Added 3 mins ago
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Store Manager
Workwear Outfitters
Port Elgin, ON
- Full-time
As the Store Manager at Work Authority, you'll be instrumental in curating an unparalleled customer experience within our retail environment. With a unique focus on servicing both our…
Added 18 mins ago
TH
Clinical Manager, 2E RCC UHN
Trillium Health Partners
ON · ON, Canada
- Full-time
…accountability to the Program Chief & Medical Director, the Clinical Manager, is an integral member of the Program’s leadership team. This role has responsibility for a team at our UHN RCC…
Added 18 mins ago
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Management Trainee
Enterprise Mobility
Strathroy-Caradoc, ON · Strathroy, ON
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 18 mins ago
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Shift Leader - Firehouse Subs Quispamsis
Firehouse Subs - NB, PEI, NS
Quispamsis, NB
- Full-time
Shift Leaders are responsible for supporting the Restaurant General Manager overseeing a team in all aspects of restaurant operations. They will lead, mentor, and support the restaurant…
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Product Manager
TD
Toronto, ON
- Full-time
…with internal partners such as Product, Sales, Technology, Operations, Analytics and Risk as well as external vendor relationships to implement effective…
Added 18 mins ago
HR
Pharmacist
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…that we are known for. As we continue to grow our pharmacy operations, we are seeking a Registered Pharmacist to join our…
Added 18 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Acton, ON
- Part-time
The Thrift Store Clerk provides service to customers, sorts incoming products, and assists in the ongoing retail operations of The Salvation Army Acton Thrift Store.
Added 18 mins ago
Assistant Manager
Circle K
NL
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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