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Added 28 mins ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Added 28 mins ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director of Childcare Programs, the Program Manager will provide operational, pedagogical, and people leadership across multiple child care locations. This role requires a…
Added 28 mins ago
SC
chef de quart - Store# 21120, LES GALERIES D'ANJOU
Starbucks Coffee Company
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 43 mins ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, AB
- $38 to $42 CAD / hour
- Full-time
…recovery activities, and acts as the delegate for the Credit Manager when they are away. The position is ideal for an experienced credit professional who wants to grow into a future…
Added 43 mins ago
L
Meat Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Meat Manager, you will manage the Meat department to ensure that the department is prepared for daily operations.
Added 43 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
…group - built on integrity, accountability, and investing in…
Added 1 hour ago
FO
Mover/Labourer
First Onsite - CA
Edmonton, AB
- Full-time
…and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that values care,…
Added 1 hour ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 1 hour ago
LC
HMR Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
…experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to providing the best in-store experience for shoppers like ourselves in all our stores across…
Added 2 hours ago
HA
Fixed Operations Manager
Harris Auto Group
Nanaimo, BC
- Full-time
Harris Auto Group is looking for an experienced, driven Fixed Operations Manager to lead the Service, Parts and Detail departments at one of our busy import dealerships in the Okanagan.
Added 3 hours ago
LC
Meat Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 3 hours ago
SC
shift supervisor - Store# 29969, PARK PLACE â€“ BARRIE
Starbucks Coffee Company
Barrie, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
T
Account Manager
TransPerfect
Montreal, QC
- Full-time
…with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for…
Added 3 hours ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
…with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for…
Added 4 hours ago
GD
GARAGE - Sales Team Leader FT - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 4 hours ago
GD
GARAGE - Seasonal Sales Associate - Woodgrove Centre
Groupe Dynamite, Inc Garage
Nanaimo, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 4 hours ago
KE
Sulphur Labourer
KBL Environmental Ltd.
Leduc, AB
- Full-time
…North and built on resilience - we’ve grown by trusting our people, keeping them safe, and backing bold ideas. We're proud to be recognized as one of Canada’s Best Managed…
Added 4 hours ago
BM
Assistant Manager, Alpine Race & Freestyle - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Assistant Manager, Race sets the cultural tone for creating revolutionary guest experiences while uniting their team around purpose and fun. The Assistant Manager, Race & Freestyle,…
Added 5 hours ago
KN
Remote Senior Amazon Operations Manager (Full-Time)
Kasha Nutrition
Remote, Canada
- Full-time
- Remote
Pay: US$800-1,400/month, based on experience (strong, proven people can start at US$1,300-1,400). Paid 2-4 week trial at US$200/week. Full-time (about 40 h/week), long-term, remote, with…
Added 5 hours ago
J
Product Manager, Agentic Products
Jetson
Kitchener, ON
- Full-time
At Jetson, AI agents already do real operations work. They check rebate paperwork, plan the next steps on a project and draft replies to customers. People review that work, approve it and…
Added 5 hours ago
SC
shift supervisor - Store# 20542, UPPER WINDERMERE
Starbucks Coffee Company
Edmonton, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 hours ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Pickering, ON
- $41.4 to $46.43 CAD / hour
- Full-time
At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings…
Added 5 hours ago
EK
Shift Manager
Earls Kitchen + Bar
Kelowna, BC
- $25 to $28 CAD / hour
- Full-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 5 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 5 hours ago
Operations Support Representative International Gateway
Purolator
Mount Hope, ON
…the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for…

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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