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Added 29 mins ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…
Added 44 mins ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 44 mins ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Great discounts for you and your family on tires, parts and mechanical services
Added 44 mins ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
Looking to accelerate your career? Fountain Tire Calgary Crowfoot is looking for a highly motivated leader to join the team as an Assistant Manager!
Added 44 mins ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 44 mins ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 44 mins ago
FT
Automotive Service Advisor
Fountain Tire
Thunder Bay, ON
- Other
Employee discounts on tires, parts, and mechanical services
Added 44 mins ago
FT
General Labourer, St. Albert
Fountain Tire
St. Albert, AB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Automotive Tire Technician
Fountain Tire
Leduc, AB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Automotive Tire Technician, Saskatoon (Millar Avenue)
Fountain Tire
Saskatoon, SK
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Commercial Tire Technician, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 44 mins ago
FT
Automotive Tire Technician, Sudbury Barrydowne
Fountain Tire
Sudbury, ON
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Experienced Tire Technician (Ponoka)
Fountain Tire
Ponoka, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 44 mins ago
FT
Lot Attendant/Driver, Calgary (Crowfoot)
Fountain Tire
Calgary, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 44 mins ago
FT
Tire Technician, Winnipeg Warman Road
Fountain Tire
Winnipeg, MB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 44 mins ago
FT
Service Truck Driver/Tire Technician, Spirit River
Fountain Tire
Spirit River, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 44 mins ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 44 mins ago
FT
Tire Technician/ Service Truck Operator, Edson
Fountain Tire
Edson, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 44 mins ago
FT
Service Truck Driver, Spruce Grove
Fountain Tire
Edmonton, AB
- Other
Save your money with our staff discounts on tires, parts and mechanical services at all Fountain Tire locations
Added 44 mins ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
…women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics…
Added 59 mins ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
…organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and…
Added 59 mins ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
Intuit's Global Business Solutions Group (GBSG) is seeking a Senior Product Manager to join our Workforce Solutions Product Management organization within the Employment Policies…
Added 59 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
The Health Care Aide (HCA) is a regulated health professional who provides direct personal care and health support services to clients across the lifespan, in accordance with their scope of…
Added 59 mins ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
The Health Care Aide (HCA) is a regulated health professional who provides direct personal care and health support services to clients across the lifespan, in accordance with their scope of…

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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