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Added 6 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 6 mins ago
AS
Vice President of Airline Operations
Aviation Search Group
Winnipeg, MB
- Full-time
Aviation Search Group is excited to partner with a growing, Canadian-based airline to identify a VP of Operations to lead their company into the next stage of growth. This position is NOT…
Added 6 mins ago
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Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead strategy, operations, revenue growth, visitor experience, marketing and stewardship for Banting House National Historic Site
Added 6 mins ago
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Financial Analyst and Sales Operations
BorderPass
Toronto, ON
- Full-time
We are hiring a Financial Analyst and Sales Operations lead for the Operations team. This is a high ownership seat next to leadership at one of the fastest growing companies in North…
Added 6 mins ago
KB
WFM Scheduler
Kent Building Supplies
Saint John, NB
- Full-time
…as Kent’s operational scheduling resource and partners with Operations, Human Resources and Payroll to improve schedule accuracy, workforce utilization and consistent workforce management…
Added 6 mins ago
FC
Senior Accountant
FIKA Company
Toronto, ON
- $80,000 to $85,000 CAD / year
- Full-time
Lead retail operations accounting, monthly close and financial reporting process, including management analysis
Added 6 mins ago
RI
HUMAN RESOURCES MANAGER – BRITISH COLUMBIA, CANADA
Renard International Hospitality Search Consultants
BC · British Columbia, Canada
- $100,000 to $110,000 CAD / year
- Full-time
Our client a global leader in food services operations has asked us to find an excellent Human Resources Manager for their award-winning Convention Centre in British Columbia, Canada.
Added 6 mins ago
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Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 6 mins ago
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Inside Sales Manager
Worley
Sarnia, ON
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 6 mins ago
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Project Manager - Operations & Logistics (12 Month Contract)
Summit Search Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 6 mins ago
M
Director, Human Resources
Morguard
Mississauga, ON
- Full-time
…quarterly objectives and measurable business outcomes. You will lead the HR team in delivering strategic priorities and dependable day-to-day service, while developing junior colleagues…
Added 6 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 6 mins ago
W
Principal Mechanical Engineer, Mining and Minerals
Worley
Vancouver, BC
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 6 mins ago
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Inside Sales Manager
Worley
Oakville, ON
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 6 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 6 mins ago
NY
Director Occupational Health Safety and Wellness, FT (J1126-0126)
North York General Hospital
Toronto, ON
- Full-time
…for our people across each of our sites. The Director will lead the development, implementation, and monitoring of innovative strategies and programs that cultivate and improve the health…
Added 6 mins ago
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Manager, Oracle HCM Applications Support
Hays
Mississauga, ON
- $121,000 to $131,000 CAD / year
- Full-time
Lead, coach, and develop the HCM operations support team, ensuring clear accountability, skill development, and strong customer service.
Added 6 mins ago
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Inside Sales Manager
Worley
Markham, ON
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 6 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch…
Added 6 mins ago
HC
Director, Content Strategy
Havas CX Canada
Toronto, ON
- Full-time
Havas CX is seeking a Director of Content Strategy to lead content strategy in Canada.
Added 6 mins ago
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Assistant Store Manager - Tsawwassen Mills
RW&CO
Delta, BC
- Full-time
…impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team, fostering collaboration, and contributing to a culture rooted in engagement and…
Added 6 mins ago
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Inside Sales Manager
Worley
Toronto, ON
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 6 mins ago
MI
Information Technology Manager
MIP Inc
Montreal, QC
- Full-time
We’re looking for an experienced IT Manager to lead technology operations across Canada, the UK, and Europe.
Added 6 mins ago
W
Inside Sales Manager
Worley
Calgary, AB
- Full-time
Work with Sales Lead and Capture Manager/Operations to develop B&P estimate, gain approval, regularly monitor B&P spending, and report any significant variances.
Added 7 mins ago
Studio Manager, Electrical Engineerin
NORR
Toronto, ON
…throughout the year as necessary. As a Studio Manager, you will lead by example, provide mentorship to staff and have administrative and HR duties to perform on your staff’s behalf. You…

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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