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Added 8 mins ago
Hydrocarbon Extraction Technician (nights)
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Aylmer, ON
…regulatory requirements. This position also serves as a key resource for training team members, supporting continuous improvement initiatives, and minimizing operational downtime to…
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…regulatory requirements. This position also serves as a key resource for training team members, supporting continuous improvement initiatives, and minimizing operational downtime to…
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IT Support Engineer III
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This position reports to the IT Manager, Warehouse.
Added 8 mins ago
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Funding Consultant
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Dartmouth, NS · Toronto, ON · Etobicoke, Ontario
- Full-time
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The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
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Senior Human Resources Business Partner
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- Full-time
Serve as an acquisition integration manager for the HR function, managing the HR side of acquisitions for assigned businesses.
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- Full-time
Our client is seeking an experienced Ready Mix Operations Manager to lead concrete supply operations supporting a major infrastructure project in Kitimat, British Columbia.
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Janitorial Manager
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Overnight Youth Worker
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Business Analyst/Project Maanger with Capital Markets experience
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- Full-time
Reporting to the General Manager, the Property Coordinator provides administrative, operational, agreement, reporting, and reception support for Sherwood Park Mall and Royop’s property…
Added 23 mins ago
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…BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
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Financial Analyst, Winter 2027 (Co-op/Internship) - 8 months
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Added 37 mins ago
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Added 37 mins ago
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…role in communication between agents, customers and account…
Added 38 mins ago
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Added 38 mins ago
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Added 38 mins ago
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Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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