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Added 11 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 11 mins ago
Assistant Manager
Vast auto Distribution
Fredericton, NB
Effectively resolve any issues impacting customer service, in collaboration with the immediate supervisor.
Added 11 mins ago
Corporate Store Key Holder - Temporary
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Toronto, ON
Assist customers in a manner that exceeds customer expectations
Added 11 mins ago
Cashier/Stock Clerk
Bulk Barn
St. Catharines, ON
A Store Cashier/Stock Clerk acts as the company’s front line contact with customers, and plays an integral role in the customer experience.
Added 11 mins ago
Corporate Store Key Holder
Bulk Barn
Ottawa, ON
Assist customers in a manner that exceeds customer expectations
Added 11 mins ago
MS
Retail Sales Consultant (Full Time)
Mister Safety Shoes
Kitchener, ON
- Full-time
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- Full-time
…sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity…
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Events Assistant
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Customer service, retail, hospitality, restaurant, call centre or front-of-house roles
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Window & Door Sales Part Time - TORONTO CALEDONIA
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Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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In Store Bakery - Clerk Bakery - Admirals Thrifty Foods
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…accurate and timely fashion. The Clerk will deliver exceptional customer service, foster customer loyalty, fulfill customer needs and actively contribute to an environment of employee and…
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FS
Service Clerk Part Time Day
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…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
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Produce Clerk Part Time Day
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Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Student, Franchise Part Time Afternoon
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…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
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Scrum Master
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Experience and/or expertise in application development, support (Level 2 & 3), delivery and deployment in retail industry.
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
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- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
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Guest Services Representative - Part Time
Wildtree Herbs, Inc.
Fort McMurray, AB
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The Guest Services Representative (GSR) is a key front-line position that must ensure that every customer interaction is carried out in a professional, courteous and efficient manner. The…
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MERCHANDISE ASSOCIATE-EN
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Perform other duties where needed to support the team.
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With the support of the store management team, your role is to provide outstanding customer service and process transactions like a pro. This involves:
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KEY HOLDER-EN
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You listen to your customers’ needs to provide the very best service;
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We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
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Cashier, Hourly Part Time Flexible Shifts
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2582- Key Holder
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- $16 CAD / hour
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Provide excellent customer service and drive sales through product knowledge and customer engagement.

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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