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Added 1 min ago
T
Technical Specialist - Mechanical
Thales
Victoria, BC
- Full-time
Liaise with OEMs, Service Providers and ship staff to support the investigation and resolution of defects;
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Seasonal Retail Sales Consultant - Part time - Galeries de la Capitale Glassbox, QC
Swarovski
Quebec, QC
- Part-time
…design? Join our retail team and be part of a culture where service meets style, and every interaction reflects the pop luxury and elegance of…
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Sr. Workforce Intelligence Analyst
McKesson
Mississauga, ON
- Full-time
Business Intelligence and AI-Enabled Self-Service
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Sr. Specialist, Coaching & Talent (Canada)
McKesson
Mississauga, ON · Montreal, QC
- Full-time
…- we need you! We are looking for team members to join the Employee Care Coaching & Talent team who are customer-service oriented and enjoy working in a fast-paced environment, solving…
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PM Houseperson
MERANI HOSPITALITY
Niagara Falls, ON
- $17.95 to $20.5 CAD / hour
- Part-time
Responsible for all Guest Service Agent duties and functions
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7
Store Leader (Manager) Trainee
7-Eleven
Winnipeg, MB
- Full-time
…training so they can confidently provide excellent customer service to our customers every time they…
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Sales Associate
Laura Canada
Saskatoon, SK
As a Sales Associate in women’s fashion, you possess a passion for fashion and personalized customer service. You will be part of a winning team that provides a unique and memorable…
Added 1 min ago
Pharmacy Assistant II - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
New Glasgow, NS
…dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family…
Added 1 min ago
Aircraft Maintenance Project Manager
Keewatin Air LP
Winnipeg, MB
With over 50 years of distinguished service and 120,000 flight hours, Keewatin Air stands as the premier choice for air medical transport in the Canadian Arctic. Our advanced fleet,…
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Operations - Production Worker
Salit Steel
Clarington, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
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General Manager - Fabrication
Salit Steel
Fort Erie, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 1 min ago
G Licence Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Ottawa, ON
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in…
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System Technician
Eastlink
Bonnyville, AB · Cold Lake, AB · St. Paul, AB · Saint Paul, AB
Advanced System Technician/ Service Technician
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Sales Associate
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Hamilton, ON
…industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 1 min ago
Seasonal Propane Delivery Driver - Sudbury
Superior Plus Propane Talent Acquisition
Sudbury, ON · Greater Sudbury, ON
Our culture is one where each employee has a role in providing customers with industry-leading customer service, peace of mind, and value. To support this culture, we offer a great working…
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Field Service Representative - Power
Vertiv
Toronto, ON
The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products…
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Overnight Customer Service Representative
Circle K
Dartmouth, NS
As a Customer Service Representative, you will enjoy:
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Associate Financial Advisor
CIBC
Gatineau, QC
- Full-time
…by making a formal introduction to the appropriate Imperial Service and Business Banking…
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Administrative Assistant-Bilingual
CIBC
Victoriaville, QC
- Part-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing…
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Administrative Assistant (18 month contract)
CIBC
Edmonton, AB
- Full-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing…
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Estate Planning Assistant (12 month contract)
CIBC
Calgary, AB
- Full-time
…Accountabilities include obtaining insurance quotes, ongoing client service and supporting other projects as…
Added 1 min ago
CI
sales Associate
Carters Inc.
Newmarket, ON
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 1 min ago
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Senior Software Development Engineer in Test
H&R Block Canada
Calgary, AB
- Full-time
…taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing…
Added 1 min ago
BG
Auto Body Detailer (Nepean-South)
Boyd Group Services
Ottawa, ON
- Full-time
…activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without…
Added 1 min ago
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Director-PM Compliance
BMO
Toronto, ON · FCP
- Full-time

Fire & Flower Inc.

Interim Retail Experience Lead

Spruce Grove, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Interim Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift on a temporary basis.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Retail Experience Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.

Strong work ethic and positive team attitude.

Ability to guide, educate and motivate employees.

Strong customer service and troubleshooting skills.

Strong communication skills (verbal & written).

Familiarity with security alarm systems – enabling and disabling.

Ability to learn and adapt to sales software quickly.

Proven data entry, data editing and typing skills.

Exceptional conflict resolution, negotiation, and objection handling skills.

Able to respond quickly in a dynamic and changing environment.

Excellent organizational and time management skills.

Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.

Greet and assist customers in a manner that models exemplary conduct to other staff.

Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.

Assist with team member onboarding, training, and continuous education.

Build team commitment to high standards of service, exceeding Customer expectations and leading by example.

Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.

Ensure all customer complaints are addressed and handled professionally.

Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.

Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.

Where necessary, identify and suggest technology solutions to meet evolving customer needs.

Escalate team member issues to direct manager.

Act as a steward of education and compliance.

Education, Training & Experience

2 years of experience in the retail industry.

High school diploma or GED required.

Experience in all aspects of customer service.

Clear criminal record.

Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.

Ability to stand for long periods of time.

Ability to lift 25 pounds.

Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Interim Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They act as a knowledge resource for the team, ensuring high standards of customer service, compliance, and product presentation.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategies
Data entry
Alarm systems

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Operations
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Time Management
Product Knowledge
Retail Management

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