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Added 20 mins ago
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Fire & Flower Inc.

Keyholder

Victoria, BC, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

THE ORIGINAL FARM – Hillside and Downtown

Full-Time Keyholder FOH (Front of House) – Job Description

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The FOH Keyholder reports to the Store Manager, FOH Assistant Manager, FOH Supervisor

The responsibilities include, but are not limited to the following:

Customer Experience:

Drive the store sales through personal sales

Expand the customer data base and build brand loyalty

Represent the values of The Original FARM Cannabis brand with utmost integrity

Model a customer service centric culture that fosters a positive work environment and experience

Address all customer concerns in a timely and empathetic manner

Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations

Ensure the brand values are consistently represented through compliance to all policies and procedures

Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis

Promote a work environment based on mutual respect and teamwork that align with the corporate values

Maintain a positive teamwork environment

Operational Efficiency:

Ensure compliance with all policies and procedures

Ensure timely and seamless execution of all company initiatives and programs

Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)
Accuracy in worked time recording

Accuracy and proficiency in cash management and use of POS system

On going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

Exceptional customer service skills

Proven ability to work with retail operating systems

Excellent verbal, written and interpersonal communication skills

Strong work ethics

Demonstrate critical thinking and logic

Strong interpersonal skills with the ability to build a loyal client base

Excellent time management skills

Positive attitude

Attention to detail

Ability to lead a team as well as work as part of a team
Must be available to work Sundays

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Keyholder is responsible for driving store sales, building brand loyalty, and providing exceptional customer service. They also oversee operational tasks including opening and closing procedures, cash management, and maintaining store standards.

Requirements

Candidates must possess strong interpersonal and communication skills with the ability to lead a team. Proficiency in retail operating systems and a commitment to ongoing product knowledge are required, along with availability to work on Sundays.

Skills

Customer Service
Sales
Cash Management
POS System
Teamwork
Communication
Time Management
Critical Thinking
Leadership
Attention To Detail
Product Knowledge
Database Management
Conflict Resolution
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Cannabis Retail
Keyholder
Front of House
Sales
Customer Experience
POS System
Cash Reconciliation
Inventory Management
Health and Safety
Brand Loyalty
Retail Operations
Team Leadership
Time Management
Interpersonal Skills
Product Knowledge

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