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Added 3 mins ago
CI
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- Full-time
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Fire & Flower Inc.

Retail Assistant Store Manager

Victoria, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and supervising employees, interacting with customers, motivating teams, managing inventory levels, and handling any other task assigned by the Retail Store Manager.

The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting the retail store.

All Retail Assistant Store Managers are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards.

Competencies and Requirements

Written and verbal communication.
Leadership and management.
Organization, time management, and attention to detail.
An understanding of the services or products that the business sells and the industry that it works in.
Ability to explain complex concepts to customers and trainees.
Ability to interpret and analyze sales statistics.
Ability to use basic accounting and budgeting skills.

Essential Duties and Responsibilities

Ensure that the experience models and customer retention programs are executed consistently to inspire teams to deliver industry leading guest experience.
Provide outstanding customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, and cash reconciliations.
Build team commitment to high standards of service, exceeding customer expectations and leading by example.
Monitor sales activities to ensure customers receive satisfactory service and quality goods.
Adhere to all regulatory requirements by following processes and structure to ensure compliance.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Assist Retail Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
Manage all employees in execution of daily tasks and to maximize sales.
Support proper channels of communication that exist between the store, supervisors, and corporate partners.
Exercise judgment and discretion independently and in conjunction with the Store Manager in the day-to-day operations of the store.
Coordinate merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
Assist the store team in maintaining the store’s visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
Assist with Retail Sales Associate and Retail Experience Lead responsibilities as the workday may require.
Is available to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

Minimum of 2 years of work experience in the retail industry.
Minimum of 1 year work experience in a supervisory role in a retail environment.
Clear criminal record.
Provincial Cannabis Certification.
Excellent verbal and written communication skills.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Assistant Store Manager oversees daily store operations, including supervising staff, managing inventory, and ensuring compliance with company and regulatory standards. They also act as the primary point of contact for customer inquiries and complaints to ensure a high-quality guest experience.

Requirements

Candidates must have at least 2 years of retail experience, including a minimum of 1 year in a supervisory role. A clear criminal record and provincial cannabis certification are also required for this position.

Skills

Retail management
Team leadership
Inventory management
Customer service
Conflict resolution
Sales analysis
Compliance
Staff training
Budgeting
Communication
Time management
Attention to detail
Merchandising
Cash reconciliation
Operational management

Benefits

Wellness program
Mental health resources
Internal learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Store management
Inventory control
Compliance
Sales statistics
Merchandising
Customer retention
Leadership
Staff supervision
Accounting
Budgeting
Retail operations
Provincial Cannabis Certification
Team development

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