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Added 2 hours ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
Under the direction of the Manager - Information Technology or designate, the IT Field Technologist is responsible for the provision of end-user computer software and hardware support to…
Added 3 hours ago
WC
OMNI Assistant Manager
Walmart Canada
Smiths Falls, ON
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 4 hours ago
W
OMNI Assistant Manager
Walmart
Smiths Falls, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 7 hours ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
…lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer…
Added 1 day ago
TB
Store Manager
Tailored Brands
Calgary, AB
- Full-time
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 1 day ago
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District Sales Manager - Spirit
Spirit Halloween
Hamilton, ON
- Temporary
The District Sales Manager is a seasonal position, which starts in July and typically ends in November. The District Sales Manager is responsible for all aspects of the store operation…
Added 1 day ago
T
Personal Banking Associate (Full time)- Beauport
TD
Quebec, QC
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 day ago
S
Asset Protection Partner
sephora.com
Abbotsford, BC
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 1 day ago
Property Manager
Realstar
Côte-Saint-Luc, QC
− Interview screened candidates and provide hiring recommendations to District Manager
Added 1 day ago
WM
Operations Manager Trainee
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Collaborates with all frontline managers to learn the day-to-day business operations (i.e., Operations Improvement Manager, Fleet Manager, Sales Manager, District Managers, Operations…
Added 1 day ago
S
Asset Protection Partner
sephora.com
Coquitlam, BC
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 1 day ago
L
Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Calgary, AB
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba,…
Added 1 day ago
Retail Ontario-Account Manager, Ontario
United Services Group
Ottawa, ON · Gatineau, QC
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Added 1 day ago
TC
Store Manager Marshalls Heartland Town Centre
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $81,577.5 to $114,208.5 CAD / year
- Full-time
Suggest recommendations to the District Manager and Business Development teams on merchandise mix, inventory levels, and customer demographics. Provide insights on competition analysis,…
Added 1 day ago
TH
Merchandising Execution Associate Part Time - 7119 Skyview
The Home Depot
Canada
- Part-time
Execute one off projects as required by store, district, and regional leadership.
Added 1 day ago
S
Talent and Business Operations Manager, Stores
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 1 day ago
S
Asset Protection Partner
sephora.com
Surrey, BC
- $25 to $30 CAD / hour
- Full-time
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 1 day ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- Full-time
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the…
Added 1 day ago
RD
General Manager, Utilities
Regional District of North Okanagan
Coldstream, BC
- Full-time
We have an exciting career opportunity for the position of General Manager, Utilities. We are looking for a senior leader seasoned in the area of water and sewer utility operations. The…
Added 1 day ago
AU
Directeur de district / District Manager
Alsco Uniforms
Montreal, QC
- $70,000 CAD / year
- Full-time
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager. A DM may manage a service center and if the…
Added 1 day ago
WC
Staff Pharmacist FT
Walmart Canada
Windsor, ON
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…
Added 1 day ago
WC
Staff Pharmacist PT
Walmart Canada
Windsor, ON
- Full-time
Position Summary...The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 23, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory management
Communication
Time management
Troubleshooting
Data entry
Compliance
Sales strategies
Product knowledge
Alarm systems

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis access
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Leadership
Compliance
Inventory
Operations
Staff Supervision
Conflict Resolution
Alarm Systems
Data Entry
Training
Onboarding
Retail Principles
Product Knowledge
Sales Strategies
Time Management
Organizational Skills

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