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Added 13 mins ago
Supply Planner
Artika
Montreal, QC
Full-time
…to join our Supply Chain team. Reporting to the Procurement Manager, the Supply Planner will be responsible for managing purchasing and planning activities to ensure the efficient flow of…
Added 13 mins ago
Operations Manager
IQ PARTNERS
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Full-time
We’re working with a growing organization looking for an experienced Operations Manager to bring clarity and consistency to its day-to-day operations.
Added 13 mins ago
store manager - retail
Little Red River Group of Companies
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Full-time
Added 13 mins ago
Manager, Quality Assurance (Contract)
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Provide HSE support for Thermon's operations in Orillia including conducting or assisting in incident investigations and participation in the location JHSC
Added 13 mins ago
Dealer Operations & Support Associate/Associé(e), soutien aux opérations de courtage
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AVEVA Enterprise SCADA Specialist
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Added 13 mins ago
Clinic Manager – Thornhill, Ontario
MedSleep
Vaughan, ON
Full-time
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Added 13 mins ago
Clinic Manager – Etobicoke, Ontario
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Associate Business Manager, Solar
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The Associate Business Manager, Solar is responsible for the operational, financial and commercial performance of a portfolio of PV solar assets and serves as Potentia’s solar operations…
Added 13 mins ago
Senior Analyst GWO Business Risk Management, Toronto
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Added 13 mins ago
Lead Apprenticeship, Training
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Added 13 mins ago
Seed Logistics Manager
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…leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at…
Added 13 mins ago
Senior Manager, Information Security - Information Technology Services
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Added 13 mins ago
Customer Experience Specialist
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Added 13 mins ago
Building Maintenance Service Manager
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Added 13 mins ago
Administrative Clerk
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Perform any other tasks assigned to this position by the Operations Manager in a timely manner.
Added 13 mins ago
Assistant-gérant de magasin
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Store Manager
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The Store Manager is responsible to take ownership for the day-to-day leadership of the retail location, driving sales performance, ensuring an outstanding customer experience, managing…
Added 13 mins ago
Environmental Compliance Specialist
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Added 13 mins ago
Head of Marketing / Marketing Director
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Added 13 mins ago
Lead Solution Architect
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Added 13 mins ago
Clinic Manager
MedSleep
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Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Etobicoke, Ontario clinic – someone who can balance strong leadership with a…
Added 13 mins ago
Clinic Manager
MedSleep
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Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a…
Added 13 mins ago
Clinic Manager
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Full-time
…across Canada. We're looking for an experienced, hands-on Clinic Manager to lead day-to-day operations at our Ottawa, Ontario clinic – someone who can balance strong leadership with a…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 23, 2026

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Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and maintaining store standards. They also supervise staff, provide customer service, and ensure compliance with company policies and regulations.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Security alarm systems
Communication skills
Time management
Training and onboarding
Objection handling
Data entry
Sales strategies
Compliance
Troubleshooting

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Customer service
Cash management
Staff supervision
Compliance
Inventory
Security systems
Conflict resolution
Onboarding
Training
Data entry
Time management
Retail operations
Product knowledge
Sales strategies
Leadership

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