Jobs in Canada

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Added 10 hours ago
M
Director CX Insights & Activation
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Codify standards for research, quantitative analysis, customer feedback management, and measurement frameworks; steward research excellence alongside peer Directors in Brand Strategy and…
Added 11 hours ago
R
Data Steward (BD25AF1)
Referment
Montreal, QC
- Full-time
…and intelligence that clients rely on. It is hiring a Data Steward for its Montreal…
Added 12 hours ago
BM
Kitchen Helper- WINTER- PART TIME
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
Assist Chief Steward with moving and organizing small wares for off-site events, as required.
Added 12 hours ago
OP
Associate, Marketing & Communications
Oxford Properties Group
Toronto, ON
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 12 hours ago
YO
Senior Project Accountant
Youth Opportunities Unlimited (YOU)
London, ON
- Internship
…to bring fresh ideas to the table and innovate new ways to steward and strengthen the financial systems that power our mission, working within a team that walks alongside youth every step…
Added 12 hours ago
IT
Electrical & Instrumentation Coordinator
Irving Tissue
Toronto, ON
- Full-time
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 13 hours ago
CC
Superintendent
Chandos Construction
Ottawa, ON
- Full-time
Must have experience overseeing other Superintendents
Added 14 hours ago
SS
Investor Services - Client Services, Senior Associate
State Street
Toronto, ON
- Full-time
…two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading…
Added 15 hours ago
C
Superintendent
Chandos
Ottawa, ON
- Full-time
Must have experience overseeing other Superintendents
Added 16 hours ago
MC
Lead Associate Pastor
Mission Creek Alliance Church
Kelowna, BC
- Full-time
Missional Engagement (~15%): Steward MCA's relationships with local ministry partners and C&MA global ministries; mobilize the congregation to serve locally and globally.
Added 17 hours ago
JI
Electrical & Instrumentation Coordinator
J.D. Irving, Limited
Toronto, ON
- Full-time
Our parent company - J.D. Irving, Limited, is a responsible steward of the forests. J.D. Irving has planted more than 1 billion trees since 1957, and the Irving Forest Supply Chain, which…
Added 17 hours ago
MI
Data Governance Lead , Canada
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Drive business review, steward follow-up, issue intake, escalation, and adoption for o9 static data and o9 MDLZ Business Drivers (MBDs)
Added 19 hours ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 20 hours ago
TO
Development Officer
The Ontario SPCA and Humane Society
Pembroke, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 21 hours ago
A
Quality Assurance Specialist/Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 22 hours ago
TO
Development Officer
The Ontario SPCA and Humane Society
Brockville, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 22 hours ago
AI
Development Manager
Autism In Mind
Richmond Hill, ON
- Full-time
Cultivate, solicit, and steward individual donors, sponsors, and community supporters
Added 22 hours ago
GI
Intern Engineering Designer, Rail and Transit
Global Infrastructure
Vancouver, BC
- Full-time
…resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable…
Added 22 hours ago
GI
Intern Engineering Designer, Rail + Transit
Global Infrastructure
Toronto, ON
- Full-time
…resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable…
Added 23 hours ago
TO
Development Officer
The Ontario SPCA and Humane Society
Cornwall, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 1 day ago
GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
Serve as a digital brand steward, ensuring consistency across web, social media, and visual materials.
Added 1 day ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Candidates must have relevant experience in the following areas:
Added 1 day ago
MD
Community Development Officer
Muscular Dystrophy Canada
Vancouver, BC
- Full-time
Recognize and steward volunteers, participants, donors, Fire Fighters, sponsors and community partners and help them understand the difference their involvement makes.
Added 1 day ago
UO
Donor Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Added 1 day ago
BC
Senior Specialist, Social Media & Digital (Bilingual)
Blake, Cassels & Graydon LLP
Montreal, QC
- Full-time
Act as a brand steward, ensuring all social content adheres to the Firm’s voice, visual identity, and governance standards.

Fire & Flower Inc.

Retail Experience Lead

Brantford, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 26, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead oversees daily store operations, including opening and closing procedures, staff supervision, and cash management. They are responsible for maintaining high standards of customer service, product presentation, and regulatory compliance.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Cash management
Staff supervision
Customer service
Conflict resolution
Objection handling
Time management
Organizational skills
Communication skills
Data entry
Security alarm systems
Sales software
Team leadership
Compliance
Product knowledge

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Sales strategies
Inventory presentation
Conflict resolution
Alarm systems
Data entry
Onboarding
Training
Retail sales principles
Product knowledge
Time management
Organizational skills
Provincial Cannabis Certification

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Work requirements

Jobs in Canada