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Added 1 hour ago
A
Steward (Part-Time)
AccorHotel
Toronto, ON
- Part-time
Added 13 hours ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 14 hours ago
EL
Assistant Manager Assistant Store Manager
Estée Lauder Companies
Pointe-Claire, QC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 14 hours ago
EL
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
Estée Lauder Companies
Innisfil, ON
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 17 hours ago
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
ELC Beauty LLC
Cookstown, ON
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 21 hours ago
EL
Assistant Manager - The Cosmetics Company Store - FT - McArthurGlen Designer Outlet - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 21 hours ago
R
Data Steward (AC42D7B)
Referment
Montreal, QC
- Full-time
…and intelligence that clients rely on. It is hiring a Data Steward for its Montreal…
Added 22 hours ago
DD
DESIGN EDUCATOR / SHOP MANAGER
DownCity Design
ON · Regional Municipality of York, ON
- Part-time
…Educator and Shop Manager is an educator, facilitator, and steward of DownCity Design's studio and shop spaces. In this role, you will co-teach alongside our team of Design Educators in…
Added 23 hours ago
Assistant Manager Assistant Store Manager
ELC Beauty LLC
Pointe-Claire, QC
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 1 day ago
SS
Marché Privés - Comptabilité et administration des fonds, vice-président/ Private Markets - Fund Accounting & Administration, Vice President
State Street
Montreal, QC
- Full-time
Added 1 day ago
IT
Graphic Designer
Inland Truck & Equipment
Burnaby, BC
- Full-time
…media, sales, and customer-facing use. Acts as a day-to-day steward of Inland’s brand standards so that materials present a consistent look, tone, and message and support sales, customer…
Added 1 day ago
AC
Temporary Part Time Member Advisor
Affinity Credit Union
Watson, SK
- Part-time
…Affinity’s passion for community, culture and values. Serve as a steward of non-members and members alike to create a remarkable experience for all who walk through our…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Act as a steward of education and compliance.
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Calgary, AB
Act as a steward of education and compliance.
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Act as a steward of education and compliance.
Added 1 day ago
7
Graphic Designer
7259b73c-68ed-4ba6-bf41-9557fa90640b
Burnaby, BC
- Full-time
…media, sales, and customer-facing use. Acts as a day-to-day steward of Inland’s brand standards so that materials present a consistent look, tone, and message and support sales, customer…
Added 1 day ago
R
Procurement Advisor
Raise
Calgary, AB
- Full-time
Steward supply chain management KPIs and support reporting, performance monitoring, and continuous improvement initiatives.
Added 1 day ago
EL
Key Holder Key Holder
Estée Lauder Companies
Nanaimo, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 1 day ago
LH
Job Title Clinical Resource Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
Added 1 day ago
V
Stock Keeper (Saint-Antonin, Quebec, CA)
Vestas
Saint-Antonin, QC
- Full-time
…limited to ERP systems and company resources acting as the steward of all Supply Chain responsibilities at the site…
Added 1 day ago
MC
Associate Director, Clinical Data Management
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Associate Director, Data Collection Data Steward, Global Data Management and Standards (GDMS), Global Clinical Data Standards (GCDS) provides program-level oversight of data standards,…
Added 1 day ago
Co-op, People Services
Canfor
Vancouver, BC
We are a good neighbour in our communities and a responsible steward of the environment.
Added 1 day ago
DM
Senior Accounts Receivable Technician
Dulcedo Management
Toronto, ON · Montreal, QC
- Full-time
Credit Steward: You implement credit policies and procedures, apply limits and terms, and run credit checks on new clients so that timely payment and client retention stay in balance.
Added 1 day ago
RB
Branch Manager
Royal Bank of Canada
Maple Ridge, BC
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 1 day ago
BH
Finance Manager 2, Business Services (Data Strategy)
BC Hydro
Burnaby, BC
- Full-time
Acts as the Finance data steward, providing leadership for data governance, leading quality practice to provide consistency, reliability, standardisation, and accountability of Finance data…

Closed listing

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and maintaining store standards. They also supervise staff, provide customer service, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory presentation
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Problem solving

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Security Systems
Training
Conflict Resolution
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations
Onboarding
Sales Strategies
Policy Enforcement
Team Motivation

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