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Added 2 mins ago
S
Assistant Bioinformatics Coordinator, S2 Up to 8 FTE
Sanya’k̓ula
Vancouver, BC
- Full-time
…Participates in a variety of meetings including bioinformatics team meetings, software design and development, quality management and meetings with collaborators by performing duties such…
Added 2 mins ago
J
Accounting Manager - Financial Reporting
Jobgether
Canada
- $100,000 to $125,000 CAD / year
- Contract
Must be based in the Greater Vancouver, BC area and able to attend in-person team sessions five days per quarter
Added 2 mins ago
GC
Senior Engineering Manager, Enterprise CI for Games
Game Companies
Vancouver, BC
- Full-time
As Senior Engineering Manager, you will lead the engineering team that is building EA's next-generation Enterprise CI platform for games on a Frostbite-based foundational tech stack. You'll…
Added 2 mins ago
II
Scrum Master/ Agile Project Manager
iVedha Inc.
Canada
- Full-time
iViVedha is hiring a Scrum Master / Agile Project Manager, you will lead strategic, cross-functional initiatives that drive innovation and operational excellence. By championing Agile…
Added 2 mins ago
P
Technical Process Writer
PTAG
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- Contract
Ability to lead and contribute to teams as required, and a willingness to be a team player.
Added 2 mins ago
AG
Inventory - Field Data Collector
Acosta Group
Thunder Bay, ON
- Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 2 mins ago
AG
Inventory - Field Data Collector
Acosta Group
Kingston, ON
- Part-time
Communicate regularly with Retail Supervisor / Team Lead.
Added 2 mins ago
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Gestionnaire de projet
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- Full-time
As a Project Manager, you’ll report to the PMO Director and drive projects from initiation through completion, manage stakeholders, and lead multidisciplinary teams.
Added 2 mins ago
OD
Salesforce Product Manager
OSI Digital
Toronto, ON
- Full-time
…and constraints during discovery. The Product Manager will lead high-level discovery sessions with business stakeholders, translate ambiguous business needs into well-structured Epics, and…
Added 2 mins ago
AG
Human Resource Advisor - Bilingual (4-Month Contract)
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Mississauga, ON
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The HR Advisor will help design and lead the Company’s implementation of a new employee engagement and dispute resolution program and processes. This will include benchmarking, program…
Added 2 mins ago
KC
Manager, Supply Chain & E-Procurement (IVALUA)
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- Full-time
…procurement requirements into practical Ivalua solutions and lead key aspects of implementation, configuration, testing and…
Added 2 mins ago
OD
Salesforce Business Analyst
OSI Digital
Toronto, ON
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 2 mins ago
OD
Salesforce Business Analyst
OSI Digital
Vancouver, BC
- Full-time
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client
Added 2 mins ago
OD
Salesforce Product Manager
OSI Digital
Vancouver, BC
- Full-time
…and constraints during discovery. The Product Manager will lead high-level discovery sessions with business stakeholders, translate ambiguous business needs into well-structured Epics, and…
Added 2 mins ago
BI
Connected Vitals Account Manager,
Baxter International Inc.
Vancouver, BC
- Full-time
Lead seamless transitions from the sales process to implementation by partnering with project management and clinical implementation teams.
Added 2 mins ago
NC
Director Integrated Planning UG
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Vancouver, BC
- Full-time
Lead, coach, and develop a high-performing planning team.
Added 17 mins ago
SZ
Sales Associate - Assistant Manager - Manager
Stretch Zone - 1181
Toronto, ON · North York, ON
- $18 to $22 CAD / hour
- Full-time
We provide industry-leading training, proven sales systems and a supportive team environment where strong performance is recognized and rewarded, with opportunities for growth and…
Added 17 mins ago
W
Production Supervisor - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
Resource shifts and ensure availability for rotating shifts including weekends in a 24/7 environment · Must have a good grasp of inventory management (cycle counting, materials management, etc.)
Added 33 mins ago
KL
Chief of Staff
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- Full-time
Lead people and manage resources. Set clear expectations, coach and develop staff, oversee team performance, and plan for budget and procurement needs.
Added 33 mins ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 33 mins ago
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Farm Supervisor
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- Full-time
Our team is made up of 7 year round employees plus an additional seasonal team of 6-7. We are committed to building long-term employees and have a supportive and dedicated management team…
Added 1 hour ago
SC
Director – Station Infrastructure
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- Full-time
The MCS team is partnering with Metrolinx to deliver the GO Expansion program. MCS’ mission is to transform Ontario’s GO Rail Network into a Rapid Rail System through the delivery
Added 1 hour ago
BC
Ultrasound Technologist
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- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 hour ago
BC
Registered Practical Nurse - Critical Care
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Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…

Closed listing

Fire & Flower Inc.

Retail Experience Lead

Brampton, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Aug 26, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures, cash management, and maintaining store standards. They also supervise staff, provide customer service, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Team leadership
Inventory presentation
Security alarm systems
Sales software
Data entry
Time management
Communication
Objection handling
Training
Compliance
Problem solving

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Security Systems
Training
Conflict Resolution
Data Entry
Time Management
Leadership
Product Knowledge
Retail Operations
Onboarding
Sales Strategies
Policy Enforcement
Team Motivation

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