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Added 5 mins ago
Senior Financial Crime Risk Investigator (5362)
TD
Toronto, ON · Ottawa, ON · Vancouver, BC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
Business Application Analyst III
TD
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Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 20 mins ago
7785 - Assistant Store Manager FT
Lids
Saskatoon, SK
$15.7 to $16 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 20 mins ago
7818 - Assistant Store Manager PT
Lids
Vaughan, ON
$18.1 USD / hour
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…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 20 mins ago
Manager, Learning & Development
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational…
Added 21 mins ago
Intermediate Estimator
Brookfield Properties
AB
Full-time
Assist in the tendering of new phases and new plans. Prepare tender documents for approval by the Estimating Manager for trade contractors to be invited for bids.
Added 21 mins ago
Responsable de projet – Changement Produit (PCL) Systèmes de Carburant / Project Manager - Product Change Leader Fuel systems
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Do you have in project management, have you worked in Aerospace and would you like to progress and develop new skills? Then this job is for you!
Added 36 mins ago
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Watch for new technologies and leadership trends that may impact present and future product development.
Added 36 mins ago
Manager, Regional Revenue
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Responsible for the creation, development and execution of initiatives supporting overall Regional and Division cost and pricing strategies. This role collaborates with Home Office Shared…
Added 36 mins ago
Wealth Advisor
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Reporting to AVP Wealth or Manager, Wealth Advisors, the Wealth Advisor contributes positively to the bottom line of ACU Wealth Management by playing a key role in providing financial…
Added 36 mins ago
PCI Compliance Analyst
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…SOX requirements. You will work closely with IT, Security, Product, Finance, and external audit teams to identify non-compliance areas, manage remediation plans, and safeguard sensitive…
Added 36 mins ago
Meat Department Manager
Farm Boy Inc.
Ottawa, ON
$53,500 to $58,500 CAD / year
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…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 49 mins ago
5741 - Store Manager
Lids
Toronto, ON
$22.5 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7780 - Assistant Store Manager FT
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Prince George, BC
$20 USD / hour
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…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7818 - Assistant Store Manager FT
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Vaughan, ON
$20 to $21.5 USD / hour
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…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5756 - Assistant Store Manager FT
Lids
Saint John, NB
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5791 - Store Manager (H)
Lids
Pointe-Claire, QC
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7811 - Assistant Store Manager FT
Lids
Toronto, ON
$20 to $22 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5765 - Assistant Store Manager FT
Lids
Laval, QC
$19.5 to $21.5 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5769 - Assistant Store Manager FT
Lids
Sarnia, ON
$19 to $20 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5729 - Assistant Store Manager FT
Lids
Barrie, ON
$20 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7732 - Assistant Store Manager FT
Lids
London, ON
$19 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
5798 - Assistant Store Manager FT
Lids
Windsor, ON
$19 to $20 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7794 - Assistant Store Manager FT
Lids
Vancouver, BC
$21.5 USD / hour
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…
Added 49 mins ago
7710 - Store Manager (H)
Lids
Quebec, QC
Full-time
…professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

Lead assigned retail shifts, including opening and closing the store, overseeing daily operations, supervising staff, and managing cash and administrative duties. Deliver excellent customer service, maintain store presentation and compliance standards, support staff training and sales goals, and escalate employee issues and customer complaints to management.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail sales, communication, conflict resolution, cash management, organizational, and staff guidance skills.

Skills

Retail Sales
Customer Service
Staff Supervision
Employee Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Security Alarm Systems
Data Entry
Time Management
Organization
Adaptability

Benefits

Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks
Internal Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Cannabis Retail
Customer Service
Store Operations
Opening And Closing Duties
Staff Supervision
Employee Onboarding
Employee Training
Cash Management
Sales Strategies
Sales Targets
Product Knowledge
Customer Complaints
Conflict Resolution
Compliance
Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Store Presentation
Inventory Presentation
Administrative Duties
Customer Education
Policy And Procedure Enforcement

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