Jobs in Canada

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Added 9 mins ago
HM
Internal Medicine
Health Match BC
Kamloops, BC
- Internship
…will possess good communication skills, be a collaborative team member, will thrive in an environment where there is a high level of clinical responsibility, and be within their first few…
Added 9 mins ago
CG
Dispatcher
Canadoor Garage Doors
Barrie, ON
- Full-time
…where every branch, every technician, and every office staff member reflects the same high standard of…
Added 39 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Working as a member of the interdisciplinary team in providing a coordinated service to patients including liaisons between the patient’s primary care practitioner and community programs…
Added 39 mins ago
HM
Urology
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
The Urology Service at Langley Memorial Hospital is seeking a full-time urologist to join a well-established local group of two full-time urologists. This is an excellent opportunity to…
Added 54 mins ago
RB
Client Care Advisor, Private Banking
Royal Bank of Canada
Richmond Hill, ON
- Full-time
As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Vancouver Private Banking Office. You…
Added 54 mins ago
RB
RBC Open House Financial Planning
Royal Bank of Canada
Montreal, QC
- Full-time
Come meet us, you will have the opportunity to discover our financial planning platform as well as our management team !
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
CC
Clerk 1
Cameco Corporation
SK · Saskatchewan, Canada
- Full-time
You will be a key member of Key lake’s site administration team, and you will be responsible for tasks related to payroll, travel, clerical, reporting, and other administrative duties as…
Added 1 hour ago
WF
Cashier Team Member (Front End Service) - Part Time
Whole Foods Market
Markham, ON
- Part-time
Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging…
Added 1 hour ago
CM
Senior Mammography Technologist
CancerCare Manitoba
Winnipeg, MB
- Full-time
Must have a valid Manitoba Driver’s License · Must hold a satisfactory employment record
Added 1 hour ago
CM
Senior Mammography Technologist - Repost
CancerCare Manitoba
Winnipeg, MB
- Temporary
Must have a valid Manitoba Driver’s License · Must hold a satisfactory employment record
Added 1 hour ago
Retail Store Manager
Fire & Flower Inc.
North Bay, ON
Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Added 1 hour ago
NA
Senior Broker, Commercial Insurance
NFP, an Aon company (Canada)
Toronto, ON
- Full-time
Provincial P&C License required or obtained within 90 days of employment
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
…building games and real-time data enhanced 3D experiences. Our team, Unity Services Foundation, is essential in this effort, providing foundational features to all internal service teams…
Added 1 hour ago
LH
2600002974 - Ultrasound Technologist
Lakeridge Health
Oshawa, ON
- Internship
Must have satisfactory performance record;
Added 1 hour ago
B
Procurement & Category Analyst II
BCNET
Vancouver, BC
- $59,129 to $69,564 CAD / year
- Full-time
Working with the Network Services team, coordinate the day-to-day procurement and contract administration for assigned agreements.
Added 1 hour ago
BH
Tech Lead - ToolHound
Beacon Holdings
Canada
- Full-time
…outside. You'll own the codebase, set the roadmap, lead the team, and be measured on the value you create. This is an AI-native rebuild, not maintenance. ToolHound is a profitable,…
Added 1 hour ago
I
Sandwich Artist ®
IPC/Subway
Mount Pearl, NL
- Full-time
- Part-time
Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally
Added 2 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 2 hours ago
IS
Window Cleaner
Insight Service Solutions Inc
Winnipeg, MB
- $18 to $20 CAD / hour
- Full-time
Company: Insight Service Solutions Inc. is a leader in the exterior building maintenance and cleaning services market in Winnipeg. We offer professional commercial cleaning services…
Added 2 hours ago
FN
Health Benefits Assessor
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits including:

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 28, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Lead assigned retail shifts, including opening and closing the store, overseeing daily operations, supervising staff, and managing cash and administrative duties. Deliver excellent customer service, maintain store presentation and compliance standards, support staff training and sales goals, and escalate employee issues and customer complaints to management.

Requirements

Requires at least two years of retail experience, a high school diploma or GED, customer service experience, a clear criminal record, and provincial cannabis certification. Candidates should have strong retail sales, communication, conflict resolution, cash management, organizational, and staff guidance skills.

Skills

Retail Sales
Customer Service
Staff Supervision
Employee Training
Cash Management
Conflict Resolution
Communication
Troubleshooting
Sales Strategy
Product Knowledge
Compliance
Security Alarm Systems
Data Entry
Time Management
Organization
Adaptability

Benefits

Wellness Program
Mental Health Resources
Internal Learning and Development Programs
Team Member Discount
Perkopolis Perks
GoodLife Perks
Internal Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Cannabis Retail
Customer Service
Store Operations
Opening And Closing Duties
Staff Supervision
Employee Onboarding
Employee Training
Cash Management
Sales Strategies
Sales Targets
Product Knowledge
Customer Complaints
Conflict Resolution
Compliance
Cannabis Certification
Security Alarm Systems
Sales Software
Data Entry
Store Presentation
Inventory Presentation
Administrative Duties
Customer Education
Policy And Procedure Enforcement

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Work requirements

Jobs in Canada