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Added 6 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
The RBC Dominion Securities Management team located in Winnipeg is looking for an Assistant Branch Operations Manager to join their team. A leadership position within the branch network,…
Added 36 mins ago
BG
Project Manager (Construction)
BTY Group
Vancouver, BC
- $75,000 to $115,000 CAD / year
- Full-time
…solutions for real estate and infrastructure planning, development, operations, and transactions. With a project portfolio valued at over $100 billion, our experience spans all industries…
Added 36 mins ago
PC
Affirmative Business Support Worker, Temporary Full Time, Job Well
Providence Care
Kingston, ON
- Full-time
The Affirmative Business Support Worker (ABSW) oversees the development, growth and operations of small businesses that exist to employ people living with mental illness. Taking a…
Added 36 mins ago
PC
Affirmative Business Support Worker, Temporary Full Time, Job Well
Providence Care
Kingston, ON
- Full-time
The Affirmative Business Support Worker (ABSW) oversees the development, growth and operations of small businesses that exist to employ people living with mental illness. Taking a…
Added 36 mins ago
BK
restaurant manager
Burger King®
Kingston, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 36 mins ago
BK
restaurant manager
Burger King®
Greater Napanee, ON · Napanee, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 36 mins ago
G
Analyst Regulatory Compliance
GEODIS
ON · Mississauga, ON
- Full-time
Candidates must reside within a reasonable commuting distance
Added 36 mins ago
SC
SAP Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
Added 1 hour ago
EB
Directeur Régional, Origination Bilingue / Bilingual Regional Director, Origination
EQ Bank
Montreal, QC
- Full-time
…redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn…
Added 1 hour ago
BK
restaurant manager
Burger King®
Parry Sound, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
shift manager - fast food restaurant
Burger King®
Huntsville, ON
- Full-time
Must have knowledge of the establishment's culinary genres
Added 1 hour ago
BK
restaurant manager
Burger King®
Tillsonburg, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Smiths Falls, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Brockville, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Canada
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Niagara Falls, ON
- Full-time
Added 1 hour ago
BK
restaurant manager
Burger King®
ON · Simcoe, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Prescott, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
restaurant manager
Burger King®
Chatham-Kent, ON · Chatham, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
B
Operator
Brenntag
Winnipeg, MB · Canada / Winnipeg
- Full-time
To safely perform the tasks assigned by the Site Manager as they relate to, packaging and chemical handling in accordance with procedures that conform to all corporate and local policies,…
Added 1 hour ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
The Store Director manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. They ensure adherence to the…
Added 1 hour ago
LH
Care Coordinator Manager
Lifemark Health Group
Calgary, AB
- $47,000 to $50,000 CAD / year
- Full-time
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and…
Added 1 hour ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 1 hour ago
BK
restaurant manager
Burger King®
Cornwall, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
BK
fast food restaurant manager
Burger King®
Victoria, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations

Closed listing

Fire & Flower Inc.

Retail Experience Lead

Hamilton, ON, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Closing date: Oct 11, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Team leadership
Communication skills
Time management
Sales software
Data entry
Compliance
Product knowledge
Troubleshooting
Alarm systems

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail sales
Cash management
Staff supervision
Customer service
Compliance
Inventory management
Conflict resolution
Alarm systems
Sales strategies
Onboarding
Training
Data entry
Retail operations
Product knowledge
Team leadership
Time management
Troubleshooting
Retail standards

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Work requirements

Jobs in Canada