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Added 4 mins ago
TF
Client Services
Total Fall Protection
Halifax, NS
- Full-time
Title: Client Services & Information Coordinator
Added 4 mins ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
…offices globally. It provides a full suite of products and services to corporate and institutional clients through Transaction Banking (TB), Corporate and Investment Banking (CIB), and…
Added 4 mins ago
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Account Manager / Sales Representative
Allweather Landscape
Toronto, ON
- Full-time
We're looking for a confident, people-focused Salesperson / Maintenance Account Manager to grow our landscape maintenance and enhancement division. You'll build relationships with property…
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FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 4 mins ago
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29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Job Title: RFR -29954-DTS-071-Project Manager
Added 4 mins ago
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Executive Assistant
Covenant Health Canada
AB · Edmonton, AB
- Contract
Reporting to the Corporate Services Manager, Medical Affairs, the Executive Administrative Assistant provides administrative and operational support to senior physician leadership within…
Added 4 mins ago
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Controller
BluMetric Environmental Inc.
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- Full-time
Previous experience as a Controller, Assistant Controller, Senior Finance Manager or similarly accountable financial reporting leader is preferred.
Added 34 mins ago
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Pharmacy Production Clerk - 6 Months Contract - Express Scripts Canada
Express Scripts Canada
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- Full-time
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators…
Added 34 mins ago
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Restaurant assistant manager
McDonald's
Salmon Arm, BC
- Full-time
Determine type of services to be offered and implement operational procedures
Added 34 mins ago
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Project Manager
Wood
Fredericton, NB
- Full-time
Wood is recruiting a Project Manager to join our Operations team in the Fredericton NB office focusing on industrial sector projects and a focal point for all Wood scopes in Atlantic…
Added 49 mins ago
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Critical Care/ICU Nurse - Trainee - Surgical Intensive Care Unit
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Critical Care/ICU Nurse - Trainee - Medical Intensive Care Unit
Shared Health-Soins Communs
Winnipeg, MB
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Critical Care/ICU Nurse - Trainee - Critical Care Float Pool
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Winnipeg, MB
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Critical Care/ICU Nurse - Trainee - Medical Intensive Care Unit
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
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Critical Care/ICU Nurse - Trainee 1
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
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Critical Care/ICU Nurse - Trainee - Medical Intensive Care Unit
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
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Critical Care/ICU Nurse - Trainee - Intermediate Intensive Care Unit
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Winnipeg, MB
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
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Critical Care/ICU Nurse - Trainee - Critical Care Float Pool
Shared Health-Soins Communs
Winnipeg, MB
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
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Licensed Practical Nurse - Critical Care Trainee
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Critical Care/ICU Nurse - Trainee (Designated Indigenous) - Medical Intensive Care Unit
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Winnipeg, MB
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
Added 49 mins ago
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Critical Care/ICU Nurse - Trainee (Designated Indigenous) - Surgical Intensive Care Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
Added 49 mins ago
SH
Critical Care/ICU Nurse - Trainee - Surgical Intensive Care Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients with complex and…
Added 49 mins ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 49 mins ago
SH
Licensed Practical Nurse - Critical Care Trainee - Intermediate Intensive Care Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
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Closed listing

Fire & Flower Inc.

Retail Experience Lead

Hamilton, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Oct 11, 2026
Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Team leadership
Communication skills
Time management
Sales software
Data entry
Compliance
Product knowledge
Troubleshooting
Alarm systems

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail sales
Cash management
Staff supervision
Customer service
Compliance
Inventory management
Conflict resolution
Alarm systems
Sales strategies
Onboarding
Training
Data entry
Retail operations
Product knowledge
Team leadership
Time management
Troubleshooting
Retail standards

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