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Added 1 hour ago
NP
Director, New Business Dev - Garage Doors
NewAge Products Inc
Canada
- $130,000 to $190,000 CAD / year
- Full-time
We are seeking a Director, New Business Development – Garage Doors to launch and scale an entirely new business vertical for NewAge: an innovative, patented garage door system. This is a…
Added 1 hour ago
P
Senior Software Engineer- Wireless (Contract)
Photon-IV
Canada
- Full-time
…flexibility. This role is responsible for leading the design, development, and optimization of software that enables intelligent connectivity between satellite and terrestrial networks.…
Added 1 hour ago
C
Vice President Human Resources
Confidential
Toronto, ON
- $250,000 to $330,000 CAD / year
- Full-time
Lead, inspire and develop a team of 24 HR professionals across business partnering, talent acquisition, total rewards, HR operations, and learning and development
Added 1 hour ago
S
Lead Business Consultant, Alternative Investments and Private Credit
SimCorp
Toronto, ON
- Full-time
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and…
Added 1 hour ago
C
Director, Digital Delivery Portfolio (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
You will lead a team of passionate professionals, including executives, project leads and business analysts, inspiring them toward excellence. Your sharp analytical skills and strategic…
Added 1 hour ago
D
Senior Privacy Engineer
DuckDuckGo
Remote, Canada
- $178,500 USD / year
- Full-time
- Remote
Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem.
Added 3 hours ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 3 hours ago
HT
Staff Software Engineer, AI
Hudson Talent Solutions
Toronto, ON
- Full-time
We're seeking a Staff Software Engineer, AI to help lead the design, development, and scaling of enterprise AI solutions at Thomson Reuters.
Added 4 hours ago
B
Associate, Infrastructure AI
Brookfield
Toronto, ON
- Full-time
…Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse…
Added 4 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
We’re looking for a Senior Manager to lead Accounts Engineering, one of the teams inside CAP. Accounts Engineering builds new account types (Business Accounts, RESPs, and more), defines the…
Added 4 hours ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
…Prollenium provides competitive compensation, benefits, and development…
Added 5 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 5 hours ago
BI
Culinary - First Cook
Bingemans Inc
Kitchener, ON
- $21 to $23 CAD / hour
Lead by example and support the development of junior team members
Added 5 hours ago
O
Director, Professional Practice & Registration
O.c.s.w.s.s.w
Toronto, ON
- $128,039 to $172,852 CAD / year
- Full-time
…Professional Practice & Registration. In this role, you'll lead key regulatory programs that support fair registration practices, professional standards, continuing competence, and public…
Added 5 hours ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
You will own the sales cycle from prospecting and business development through contract close, implementation and account growth, working closely with Partner Success and internal teams to…
Added 5 hours ago
CC
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
- Full-time
Job Title: Director Corporate Partnerships Western Region & National New Business Development
Added 5 hours ago
HC
Continuous Improvement Lead
Hartmann Canada Inc
Brantford, ON
- $125,000 to $140,000 CAD / year
- Full-time
Join Our Global Process Excellence Team as a Continuous Improvement Lead for Planning, Supply Chain and Customer Service.
Added 5 hours ago
XI
Senior Engineering Manager - ERP
Xplore Inc
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a technical team as we embark on a company-wide ERP transformation. This is your opportunity to use cutting…
Added 5 hours ago
Account Manager
Ask-AI
Toronto, ON
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Added 5 hours ago
A
Sales Development Representative
Ask-AI
Toronto, ON
- Full-time
We're hiring a Sales Development Representative to open conversations with the leaders who run technical support at mid-market and enterprise companies. Most of your day is on the phone.…
Added 6 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 6 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 6 hours ago
IC
OCM & Communications Lead – Cybersecurity Transformation
Infotek Consulting Inc.
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Seeking a senior Organizational Change Management (OCM) and Communications Lead to support a large-scale global cybersecurity and network transformation program. This role will lead change…
Added 6 hours ago
MA
Account Manager
Mosaic AI
Toronto, ON
- Other
Build value cases from customer data and use them to lead consultative, outcome-focused conversations with business and technical leaders
Added 8 hours ago
Front of House - Supervisor
Northland Properties
Greater Napanee, ON · Napanee, ON
Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make…

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Communication skills
Time management
Troubleshooting
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Product Knowledge
Sales Strategies
Retail Management
Leadership
Team Motivation

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