Jobs in Canada

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Added 6 mins ago
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Junior Specialist, Organizational Development & Engagement (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This is a hybrid position combining remote work and office presence, based on two (flexible) days per week in the office · A full-time permanent position is currently available and can be based in one of our stations in Ottawa or Montreal
Added 6 mins ago
Client Relationship Manager, Commercial Agriculture Banking (Manitoba)
Scotiabank
Winnipeg, MB
…agricultural businesses across your market. As a Client Relationship Manager (CRM), Agriculture Banking you will serve as a trusted financial partner, building strong client relationships…
Added 19 mins ago
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Customer Success Manager (CSM)
Visitt
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
We’re looking for a Customer Success Manager who is both strategic and hands-on. You’ll own the customer relationship post-sale - from onboarding through retention - and ensure customers…
Added 19 mins ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Full-Time, Hourly | Bistro Manager/Supervisor
Added 36 mins ago
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Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Ensure customer needs, business outcomes, policies, controls, requirements, acceptance criteria, testing, and delivered capabilities remain connected throughout the product lifecycle.
Added 36 mins ago
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Warehouse Technician
TC Energy
Spruce Grove, AB
- Full-time
All applicants must have legal authorization to work in the country where the position is based, without restricti
Added 50 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 50 mins ago
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Business Analysis Specialist - Lead Business Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Ensure customer needs, business outcomes, policies, controls, requirements, acceptance criteria, testing, and delivered capabilities remain connected throughout the product lifecycle.
Added 50 mins ago
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Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 50 mins ago
BA
Client Engagement Associate
Burkett Asset Management Limited
Victoria, BC
- Full-time
The firm is registered under NI 31-103 in the category of Portfolio Manager with the British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and Ontario Securities Commissions. Our robust…
Added 50 mins ago
MI
Associate, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
Operate and oversee reconciliation technology to deliver Investment Manager positions and profit & loss reconciliations.
Added 50 mins ago
Retail Experience Lead
Fire & Flower Inc.
Sault Ste. Marie, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 50 mins ago
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Regional Operations Manager - Alberta South
Medicentres Canada Inc.
Calgary, AB
- Full-time
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way…
Added 1 hour ago
SI
Store Manager
SNDL Inc.
AB · ACE Liquor Discounter Jasper Gates
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 1 hour ago
Payroll Coordinator
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…Professional, versatile and dynamic, providing irreproachable customer…
Added 1 hour ago
DS
Senior Technical Account Manager
Dash Social
Halifax, NS
- Full-time
As a Senior Technical Account Manager (Sr. TAM) on the Solutions team, you will work directly with a select few of Dash Social’s largest enterprise brand partners, while still supporting…
Added 1 hour ago
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Sales Specialist - Rehab Product
Sobeys
Corner Brook, NL
- Full-time
Role model and reinforce customer service expectations daily for all staff
Added 1 hour ago
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Manager, Plant Engineering
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Manager, Plant Engineering leads the plant engineering function. The role provides day-to-day leadership, prioritization, resource planning, coaching, standards deployment,…
Added 1 hour ago
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Personal Banker
TD
Stratford, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Software Engineer I
TD
Toronto, ON
- Full-time
4 days per week in the office at a designated TD location
Added 1 hour ago
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Customer Experience Associate
TD
Calgary, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Mobile Mortgage Specialist
TD
Montreal, QC
- Full-time
Added 1 hour ago
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Personal Banker Trainee
TD
Woodstock, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
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Personal Banker Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Business Insights Analyst I
TD
Markham, ON
- Full-time
Provide insights to investigation teams with clear playbooks, training, and tools that support sound judgment and consistent customer outcomes.

Fire & Flower Inc.

Retail Experience Lead

Oshawa, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 2, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, maintain store presentation, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Data entry
Communication skills
Time management
Troubleshooting
Compliance
Product knowledge
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Operations
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Product Knowledge
Sales Strategies
Retail Management
Leadership
Team Motivation

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Jobs in Canada