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E
US Corporate Tax - Waterloo - Manager
EY
Toronto, ON
- Full-time
As a US Tax Manager in EY’s U.S. Tax Practice, you’ll lead and supervise complex tax engagements, delivering high‑quality compliance services and innovative tax planning for multinational…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 1 hour ago
J
Case Manager – Drug Prior Authorization
Jobgether
Canada
- $43,875 to $73,125 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Case Manager – Drug Prior Authorization based in Canada.
Added 1 hour ago
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Enterprise Customer Success Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Canada.
Added 1 hour ago
HR
Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Assist Quality Assurance Manager in follow up on various tasks:
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Beaumont, AB
Escalate team member issues to direct manager.
Added 1 hour ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
Operate within Google Cloud Platform: GKE, Cloud SQL, Cloud Storage, Secret Manager, BigQuery
Added 2 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 2 hours ago
ME
IT Operations Analyst
MCDOUGALL ENERGY INC
St. Thomas, ON
- Full-time
…Operations Analyst. Reporting to the IT Services and Operations Manager, the IT Operations Analyst is responsible for providing support for corporate solutions that enhance mission-critical…
Added 2 hours ago
Project Manager (Asset Management)
Region of Waterloo
Kitchener, ON
Works collaboratively with the Manager and business units across the corporation to plan, develop, implement, maintain, and continually improve the corporate asset management program and…
Added 2 hours ago
BU
Education Instructor EDUC 3P45 Winter D3 S1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Undergraduate Educational Studies
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Education Instructor EDUC 3P97 Winter D3 S1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Undergraduate Educational Studies
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Education Instructor EDUC 3P40 Winter D3 S1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Undergraduate Educational Studies
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Education Instructor EDUC 3P60 Winter D3 S1
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St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Undergraduate Educational Studies
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Education Instructor EDUC 5P37 Winter
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St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Masters of Education
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Education Instructor EDUC 2P61 Winter D3 S1
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St. Catharines, ON · Main Campus (Employees)
- Part-time
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Education Instructor EDUC 3P30 Winter D3 S1
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St. Catharines, ON · Main Campus (Employees)
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Department & Program: Department of Educational Studies & Undergraduate Educational Studies
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Education Instructor EDUC 3P04 Winter D3 S1
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Department & Program: Department of Educational Studies & Undergraduate Educational Studies
Added 2 hours ago
Sr Coordinator - Commnty Relations & Cstmr Prgms
Hydro One Networks Inc
Thunder Bay, ON
…activities. Supervise staff and escalate personnel matters to the manager as required. In accordance with established practices, administer policies, regulations, procedures and the…
Added 2 hours ago
Manager, Customer Energy Management (Large Customer)
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management,…
Added 3 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 3 hours ago
General Manager ID #1646
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The General Manager is responsible for successfully managing the ongoing daily operations of the Health and Fitness Centre by ensuring service excellence throughout the facility and…
Added 4 hours ago
S
Meat - Certified Meat Cutter TF - Part time
Sobeys
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- Part-time
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 4 hours ago
C
Martech AdTech Technical Architect
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
retail media and data transformation program. You will own the end-to-end technical
Added 4 hours ago
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Senior Manager, CRM & Lifecycle Marketing / Gestionnaire Principal(e), CRM et Marketing du cycle de vie
Transformer Table
Montreal, QC
- Full-time
Transformer Table is seeking an analytical, customer-obsessed Senior Manager / Manager, CRM & Lifecycle Marketing to own and accelerate our relationship marketing strategy across Email,…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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