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Added 2 hours ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
…through email while ensuring responses meet established service level expectations. This role provides clear and precise information on bookings, shipment status, documentation, and…
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Centralized Education Fund – opportunities for continuing education and staff development.
Added 5 hours ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 7 hours ago
BL
Team Lead, Office Services
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…effectively balance competing priorities while maintaining a high level of client…
Added 8 hours ago
EC
Level 2 Caregiver (2 Positions) – Closed Internal/Band Member Competition
Enoch Cree Nation
Enoch, AB
- Full-time
Entry-level certification in early childhood education.
Added 8 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 9 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…
Added 10 hours ago
ML
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
- Full-time
The position is a leadership role within the litigation practice. The Senior Counsel carries delegated professional authority over assigned matters and the lawyers and staff working on…
Added 11 hours ago
A
Intégrateur.trice de développement de produits Cabine / Cabin Integrator of New Development Products
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 12 hours ago
M
Administrative Assistant
Medavie
Dartmouth, NS · MBC NS Local Office Dartmouth
- Full-time
…flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of…
Added 12 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 13 hours ago
F&
Full Time Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
- Full-time
…assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 16 hours ago
ES
C++ Gameplay Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-months - Undergrad)
EA SPORTS
Vancouver, BC
- Temporary
Entry-level experience; prior internship, coursework, or personal projects in C++ are valued.
Added 16 hours ago
ES
C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)
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- Temporary
Entry-level experience; prior internship, coursework, or relevant personal or academic projects.
Added 16 hours ago
ES
C++ Software Engineer Intern (UFC - Vancouver - Summer 2027 - 8-months)
EA SPORTS
Vancouver, BC
- Temporary
Entry-level experience; prior internship, coursework, or personal projects in C++ are valued.
Added 17 hours ago
LF
Delivery Helper (full-time hourly)
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Red Deer, AB
- Full-time
Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their…
Added 17 hours ago
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Warehouse Associate (full-time hourly)
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Ottawa, ON
- Full-time
Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their…
Added 18 hours ago
BW
Unit Clerk, Ambulatory Clinic, Menopause Midlife Health - BC Women’s Hospital & Health Centre
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Vancouver, BC
- Full-time
…in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into…
Added 18 hours ago
TT
CNC Machining Centre Programmer
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Added 18 hours ago
TT
Co-op or Recent Graduates - CNC Programmers
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Added 18 hours ago
AR
Kitchen Crew for Evenings/Closing and Weekends
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Langford, BC
- $18.75 to $19.5 CAD / hour
- Full-time
Many of our leaders started in entry‑level roles. We love promoting from within.
Added 18 hours ago
KG
Director - Geological Data & Database Management
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Toronto, ON
- Full-time
Strong communication skills, able to translate technical database requirements for both site-level technical staff and executive leadership.
Added 19 hours ago
PA
Aircraft Maintenance Records Lead
PROVINCIAL AEROSPACE LTD
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…RCAF at 1st line operations to per forming 3rd line, depot level, maintenance at the PAL Aerospace FWSAR Maintenance, Repair, and Overhaul (MRO) facility. To ensure the continued success of…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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