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Added 1 min ago
AI
VP, Centralized Operations
Alectra Inc.
Woodbridge, ON
- Full-time
As a member of the Senior Leadership Team, you will contribute to enterprise-wide strategy, lead complex operational initiatives, foster a high-performance and inclusive culture, and…
Added 1 min ago
GP
Change Management Analyst
Global Pharma Tek
AB · Alberta, Canada
- Contract
…for a resource who can produce and execute change artifacts, lead and run stakeholder engagements, and support implementation readiness across the…
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NC
Director of Development
Nature Conservancy of Canada/Conservation de la nature Canada
AB · Alberta, Canada
- Full-time
Lead a fundraising team and activities to deliver NCC’s mission and maximize revenues for Alberta’ programs and projects;
Added 1 min ago
B
Manager, Client Experience East
Beautifi
Toronto, ON
- Full-time
Beautifi is seeking a Manager, Client Experience to lead the East coast Client Experience team. Reporting to the Senior Manager, Client Experience, this role is accountable for the…
Added 1 min ago
AI
Manufacturing Engineer
Apex Industries Inc.
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- Full-time
The successful candidate will lead and support initiatives involving CNC machining, assembly operations, special processing, automation, artificial intelligence (AI), KPI development,…
Added 1 min ago
PC
Store Manager - Harvest Pointe
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AB · Edmonton, AB
- Full-time
Welcome to Plantlife Cannabis! We're so excited to lead Canada with one of the fastest-growing Cannabis Retail companies. We currently have 40 retail operations open and/or in development,…
Added 1 min ago
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Restaurant Leadership | Management
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- Full-time
Lead, coach, and mentor your team to embrace the Brewhouse values and culture
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Chief of Police
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The Chief will lead a police service focused on effective, lawful, ethical and community-centred policing. You will provide visible leadership across the organization, champion public trust…
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City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 min ago
LT
Automation and Build Developer II
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- Full-time
Join our Software Operations team as a Build & Test Automation Engineer and become the engine behind how our code gets from a developer's keyboard to a sensor on that line.
Added 1 min ago
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Civil Estimator
Gulf Operators Ltd.
Saint John, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 2 mins ago
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Construction Project Manager
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Ottawa, ON
- Full-time
Lead projects from early planning through design, construction, and project closeout.
Added 2 mins ago
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Community Development Manager
Ontario Native Women's Association
Hamilton, ON
- Full-time
The Community Development Manager will lead, coach, and support a group of employees within various programs while ensuring ONWA’s vision, mandate, objectives, and membership deliverables…
Added 2 mins ago
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Lead, Business System Analyst
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Lead Business System Analyst (BSA) will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to…
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Added 2 mins ago
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General Manager - National on 17th
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Added 2 mins ago
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Manufacturing Engineer
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The successful candidate will lead and support initiatives involving CNC machining, assembly operations, special processing, automation, artificial intelligence (AI), KPI development,…
Added 12 mins ago
CH
Chef de Partie
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AB · Calgary, AB
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Added 12 mins ago
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Industrial Welding Instructor
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Added 12 mins ago
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Added 12 mins ago
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Lead technical change-review discussions, ensuring that risks, dependencies, ownership, implementation sequencing, and go/no-go decisions are clearly documented.
Added 12 mins ago
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Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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