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Added 5 mins ago
GE
Plant Labourer
GFL Environmental Inc.
Bowmanville, ON
- Full-time
The Plant Labourer will be primarily responsible for day-to-day operations with respect to waste receiving, handling, processing and disposal. The labourer will load and unload waste…
Added 5 mins ago
RS
Operations Manager
Refrigerative Supply Limited
Burnaby, BC
- Full-time
The Operations Manager leads the safe, efficient, and consistent performance of the company’s distribution network. The role is accountable for DC operations, people and financial…
Added 5 mins ago
BP
Front of House Manager
Boston Pizza
Calgary, AB
- Full-time
A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the…
Added 5 mins ago
T
Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Added 5 mins ago
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Principal Product Manager, Sandboxes
Docker
Remote, Canada
- Full-time
- Remote
The Products Team at Docker is looking for a Principal Product Manager to lead components of Docker Sandboxes. You will own and drive this strategic product area from high-level concept…
Added 5 mins ago
CC
Retail Shift Leader
Canna Cabana
Sherwood Park, AB · Sherwood Dr, Sherwood Park, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 5 mins ago
Administrative Assistant I
City of Edmonton
AB
As the Administrative Assistant, you will manage day-to-day office operations, track priority initiatives, and oversee workflows for the Building Great Neighbourhoods Branch. Reporting to…
Added 5 mins ago
R(
Creative Director
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Lead, inspire and develop the Senior Art Director, Graphic Design team and Visual Merchandising Manager, setting clear creative direction and providing feedback that elevates both the work…
Added 5 mins ago
O&
Restaurant Manager- Braven
Oliver & Bonacini
Edmonton, AB
- Full-time
…company! You’re a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You’re involved in many aspects the restaurant which means…
Added 17 mins ago
C
Manager, Program Operations
Cantrav
Quebec, QC
- Full-time
Thorough, detail-oriented, and experienced, the Program Manager, Operations is responsible for the successful planning, coordination, and execution of group programs across the destinations…
Added 17 mins ago
E
Workday Associate Engagement Manager
ERPA
Canada
- Full-time
Are you a team-oriented, collaborative Associate Workday Engagement Manager that wants to be part of an amazing team? Don’t miss out on this great opportunity!
Added 17 mins ago
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Saviynt Platform Administration and Operations Consultant
W3Global
Canada
- Contract
The Saviynt Platform Administration and Operations Consultant will provide ongoing administration, monitoring, configuration, and L3 operational support for the Saviynt Enterprise Identity…
Added 17 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Square One Shopping Centre
Groupe Dynamite
Mississauga, ON
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 17 mins ago
A
Laboratory Administrator
Adecco
Lloydminster, AB
- $28 to $35 CAD / hour
- Full-time
Reporting to the Canadian Refining Laboratory Manager, the Laboratory Administrator provides administrative and coordination support to the Lloydminster Refinery Laboratory. This role is…
Added 17 mins ago
GD
Regional Director - Quebec & Atlantic Canada
Groupe Dynamite
Mont-Royal, QC
- Full-time
…team of District Managers to deliver on GDI's annual sales and operations plan, driving sales and profitability while upholding brand and visual standards. You will also be a key partner to…
Added 17 mins ago
A
Property Manager
Armco
Montreal, QC
- Full-time
As the Property Manager, you will be responsible for all aspects of property management at one of our downtown multi residential properties. The responsibilities will include, but are not…
Added 17 mins ago
A
Assistant Property and Rental Manager
Armco
Mascouche, QC
- Full-time
We are seeking a reliable, organized, and detail-oriented Assistant Property and Rental Manager to join our team. Reporting to the Director of Real Estate, the successful candidate will…
Added 17 mins ago
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Product Manager
Co-operators
Guelph, ON
- Full-time
As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and…
Added 17 mins ago
FH
Assistant Director, Finance and Business Support
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Oversee day-to-day operations of accounting department to ensure smooth, effective and efficient daily work practices.
Added 17 mins ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 17 mins ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 17 mins ago
FH
VIP Supervisor - Front Office / Concierge
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the VIP Concierge Manager, responsibilities and essential job functions include but are not limited to the following:
Added 17 mins ago
MC
Floating Leasing & Admin (East)
Medallion Corporation
Toronto, ON
- Full-time
Provide ongoing administrative assistance to support daily operations at assigned properties across the portfolio
Added 17 mins ago
BC
Guest Services Agent
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Reporting to the Guest Services Manager, below are some key responsibilities:
Added 17 mins ago
FH
Adventure & Experiences Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
…Experiences Supervisor will ensure an engaged team, efficient operations – and service that exceed the expectations of every guest and client. If you are creative, organized, energetic, an…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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