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Added 1 min ago
JI
Seasonal Associate
J.D. Irving, Limited
Clarenville, NL
- Part-time
Added 1 min ago
SC
Sales Associate-Print&Services
Staples Canada
Thornhill, ON
- Part-time
Added 1 min ago
B
Regional Operations Manager
BGIS
Mississauga, ON
- Full-time
…reach their full potential and meet performance objectives in support of our corporate goals. Specifically, these responsibilities include but are not limited…
Added 15 mins ago
EW
Youth Support Practitioner - Excel 0.8 FTE
Enviros WSA
Calgary, AB
- Internship
The successful candidate will be part of a team that operates the program from an experiential, strength-based perspective. ExCel Discovery is a live-in group home that works to reintegrate…
Added 15 mins ago
EW
Youth & Family Support Practitioner - Journeys 1.0 FTE
Enviros WSA
Calgary, AB
- Full-time
The Youth and Family Support Practitioner provides supervision and support to young people residing in the program and is a member of the team ensuring treatment plans are implemented. All…
Added 15 mins ago
EW
Therapeutic Foster Parent
Enviros WSA
Calgary, AB
- Full-time
…family based, culturally safe, short term, out of home placement program intended to support youth with complex needs. This model is a wraparound service that incorporates a highly skilled…
Added 15 mins ago
C
EAP Network Provider
ComPsych
Laval, QC
- Other
Added 15 mins ago
C
EAP Network Provider
ComPsych
Granby, QC
- Other
Added 15 mins ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
Port Moody, BC
- Part-time
…collection of fine needle aspirations by providing clerical…
Added 15 mins ago
H
Data Engineer
HelloFresh
Toronto, ON
- Full-time
RRSP Matching - Competitive RRSP matching program offered
Added 15 mins ago
C
EAP Network Provider
ComPsych
Mississauga, ON
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…health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com…
Added 15 mins ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
St. Catharines, ON
- Full-time
Ensuring all high ticket merchandise is secured, all doors and lockups are secured when not in use and completing daily audits as per program.
Added 15 mins ago
C
EAP Network Provider
ComPsych
Gatineau, QC
- Other
Added 15 mins ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
- Part-time
…collection of fine needle aspirations by providing clerical…
Added 15 mins ago
PH
Medical Laboratory Assistant
Provincial Health Services Authority
Surrey, BC
- Temporary
…collection of fine needle aspirations by providing clerical…
Added 15 mins ago
C
EAP Network Provider
ComPsych
Vancouver, BC
- Other
…health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com…
Added 15 mins ago
C
EAP Network Provider
ComPsych
AB · Edmonton, AB
- Other
…health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com…
Added 15 mins ago
C
EAP Network Provider
ComPsych
Winnipeg, MB
- Other
…health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com…
Added 16 mins ago
Arabic/Quran Teacher - Al-Salam Academy Weekend School (Calgary)
The Muslim Association of Canada
Calgary, AB
…character development, and delivering a well-rounded instructional program. The teacher will work to build strong rapport with students, motivate them to develop key skills and Islamic…
Added 16 mins ago
B
QNX Senior Technical Product Manager (Industrial Automation & Robotics)
BlackBerry
Ottawa, ON
- Full-time
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable…
Added 16 mins ago
BQ
QNX Senior Technical Product Manager (Industrial Automation & Robotics)
BlackBerry QNX
Ottawa, ON
- Full-time
The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable…
Added 16 mins ago
Manufacturing Execution System (MES) Software Specialist
National Research Council Canada
Ottawa, ON
We are looking for a Manufacturing Execution System (MES) Software Specialist to support our Canadian Photonics Fabrication Centre (CPFC). The MES Software Specialist would be someone who…
Added 16 mins ago
Manager, Equity & Belonging
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: Equity and Belonging, Health Equity, Safety and Wellness
Added 30 mins ago
PG
restaurant manager
Pizza Garden
Fort St. John, BC
- Full-time
Participates in a government or community program or initiative that supports youth employment
Added 30 mins ago
IB
MSc Recruiting Associate
Ivey Business School at Western University
London, ON
- Temporary
…they enthusiastically represent Ivey and advocate for the MSc Program during university fairs, be it in one-on-one sessions, virtual settings, or larger group presentations. Beyond engaging…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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