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Added 10 mins ago
Vehicle Maintenance Supervisor
Alstom
ON · Eglinton, ON
…operational excellence and reliability in every journey. You will lead dedicated teams maintaining advanced rail vehicles, driving continuous improvement, and ensuring safety and…
Added 10 mins ago
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Methods Analyst 1
Alstom
Thunder Bay, ON
- $30.45 CAD / hour
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
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Methods Analyst 1
Alstom
Thunder Bay, ON
- $30.45 CAD / hour
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
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General Helper – Lead Hand, Starbucks, Retail Food Services-Full-Time, 1-Year Contract, Maternity Coverage Possibility of extension up to 6 months
Sodexo Canada Ltd
Vaughan, ON
- Up to $21.69 CAD / hour
- Full-time
- Contract
Access to ongoing training and development programs
Added 25 mins ago
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- Full-time
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- $85,000 to $115,000 CAD / year
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Added 25 mins ago
Social Worker
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- Full-time
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Fredericton Registered Nurse Class A (RNCA) PCN 1153775
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Coordinator - System (QMS)
Linamar Corporation
Guelph, ON
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Regional HR Partner Lead Middle East
Vanderlande
AB · Cornwall, ON · Toronto, ON · Quebec, QC · Vancouver, BC · Fort McMurray, AB
- Full-time
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Assistant Store Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
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Manager, Customer Energy Management (Large Customers)
Toronto Hydro
Toronto, ON
Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial…
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Coordinates strategic priorities with Angler's Commercialization Lead and Innovation & Opportunities function, so MESO commercialization and technical development stay aligned with…
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Technical Specialist, Quality Assurance
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Added 1 hour ago
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Technical Specialist, Quality Assurance
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Added 1 hour ago
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3-month Term Certain, Part-Time Overnight Night Youth Worker
The Calgary John Howard Society
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Added 1 hour ago
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QNX Senior Technical Product Manager (Industrial Automation & Robotics)
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- Full-time
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Added 1 hour ago
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QNX Senior Technical Product Manager (Industrial Automation & Robotics)
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Impactful Work: Lead high-impact product initiatives that influence growth and market positioning.
Added 2 hours ago
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Veterinary Technician Assistant, Client Care Coordinator, VCA Canada Blue Cross Animal Hospital
VCA Animal Hospitals
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- Internship
…organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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